Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
Certificates And Licensure
Timeline
Generic

Chette Kendrick

Grovetown,GA

Summary

Visionary healthcare professional with over 30 years of experience elevating clinical standards and advancing regulatory excellence in skilled nursing care. Demonstrated success leading 50+ facilities to national recognition through Joint Commission accreditation and earning 31 AHCA/NCAL Quality Awards. Skilled in developing proactive QAPI frameworks that reduce citations and enhance care outcomes. Well-versed in CMS compliance and trauma-informed leadership, and experienced in collaborating across departments to ensure regulatory alignment and operational success. Adept at designing scalable training systems, building high-performing teams, and driving system-wide transformation through data-informed strategies. Currently pursuing an MSN in Leadership and Management at Western Governors University (expected December 2025) to expand strategic influence and policy innovation. Committed to servant leadership that transforms care delivery and improves the quality of life for vulnerable populations.

Overview

30
30
years of professional experience

Work History

Director of Regulatory and Quality ServiceServices

Ethica
01.2021 - Current
  • Serve as a clinical expert and invaluable resource to ensure compliance with Federal and State regulations across 51 long-term care facilities
  • Continuously develop and implement effective training programs and initiatives that provide staff with the necessary knowledge and skills to maintain compliance and deliver exceptional care.
  • Collaborate closely with facility leaders, regulatory agencies, and interdisciplinary teams to identify areas of noncompliance and proactively implement corrective action plans to ensure timely resolution of issues.
  • Conduct regular audits and reviews of policies and practices to identify opportunities for improvement, implementing best practices to achieve compliance and enhance the quality of care delivered.
  • Maintain a thorough and up-to-date understanding of all relevant regulations and guidelines, staying ahead of emerging trends and changes to ensure ongoing compliance and quality care.
  • Champion the needs and rights of all patients, ensuring that care is delivered with compassion, dignity, and respect, and that all stakeholders are held accountable for upholding the highest standards of care. As Director of Quality and Regulatory Services, I lead by example and inspire my team to achieve excellence in all areas of care delivery.
  • Led strategic planning initiatives to align organizational goals with market trends.
  • Directed cross-functional teams to enhance collaboration and drive project success.
  • Developed policies and procedures to ensure compliance with industry regulations.
  • Facilitated executive meetings to discuss performance metrics and operational improvements.
  • Analyzed market data to guide decision-making and identify growth opportunities.
  • Established partnerships with stakeholders to promote organizational initiatives and interests.
  • Recruited, trained, supervised, evaluated and mentored staff members.
  • Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
  • Facilitated collaboration between teams by encouraging open communication channels.
  • Conducted regular meetings with department heads to review progress on strategic initiatives.
  • Coordinated activities with other departments to expedite work and improve collaboration.
  • Partnered with staff to create professional development plans to support personal and business growth.
  • Reviewed internal reports and identified areas of risk or potential cost savings.

Senior Regional Nurse Consultant

Ethica
01.2016 - 01.2021
  • Directly reported to the VP of Clinical Services and served as the lead communicator for the Northeast region, effectively managing relationships and promoting positive engagement with all stakeholders.
  • Provided expert clinical guidance and served as a valuable resource for skilled nursing facilities, delivering training and support to ensure compliance with current guidelines and regulations.
  • Collaborated with a multidisciplinary team to develop and implement effective care plans, achieving significant improvements in patient outcomes and quality of life.
  • Worked closely with regional and organizational teams to plan, organize, develop, and direct nursing services, driving the delivery of high-quality, patient-centered care.
  • Developed and implemented innovative programs and initiatives to enhance patient care and improve operational efficiency, achieving significant cost savings and process improvements.
  • Demonstrated exceptional leadership and communication skills, effectively engaging with staff, patients, and families to promote a positive and supportive care environment.
  • Consistently exceeded expectations and achieved high levels of patient and family satisfaction, delivering compassionate, personalized care and advocating for the needs and rights of all patients.

Regional Nurse Consultant

Ethica Health and Retirement Communities
01.2014 - 01.2016
  • Provided expert clinical guidance and served as a valuable resource for skilled nursing facilities, ensuring that patient care was delivered in accordance with current guidelines and regulations.
  • Collaborated with a multidisciplinary team to develop and implement effective care plans, achieving significant improvements in patient outcomes and quality of life.
  • Partnered closely with the regional and organizational teams to plan, organize, develop, and direct nursing services, driving the delivery of high-quality, patient-centered care.
  • Developed and implemented innovative programs and initiatives to enhance patient care and improve operational efficiency, achieving significant cost savings and process improvements.
  • Demonstrated exceptional leadership and communication skills, effectively engaging with staff, patients, and families to promote a positive and supportive care environment.
  • Consistently exceeded expectations and achieved high levels of patient and family satisfaction, delivering compassionate, personalized care and advocating for the needs and rights of all patients.

Licensed Nursing Home Administrator

Warrenton Health and Rehab
Warrenton, GA
01.1996 - 01.2014
  • Oversaw all departments and created a culture of excellence, driving the achievement and maintenance of the highest quality of care possible while ensuring state and federal compliance.
  • Developed and implemented staff training and development plans based on quality assurance indicators, incident report investigations, and direct observation, resulting in a more skilled and engaged workforce.
  • Led interdisciplinary teams and provided direction and support to ensure efficient and effective operations, optimizing resource allocation and promoting staff development.
  • Played a key role in achieving and maintaining the facility's compliance with all regulatory requirements, ensuring the delivery of safe, high-quality care to all patients.
  • Demonstrated strong leadership, communication, and problem-solving skills, serving as a role model and mentor to staff and contributing to a positive and supportive work environment.

Staff Nurse

Doctors Hospital
Augusta, GA
01.2002 - 01.2004
  • 2002-2003 - worked in PCU and ICU providing TX and care to patients as indicated.
  • 2003-2004 - worked in obstetrics/gynae providing care and TX to post –op and post-partum patients.
  • Administered prescribed medications and treatments, utilizing approved nursing techniques, to ensure effective patient care for postpartum, post-operative, telemetry, PCU, and ICU units.
  • Assisted physicians during treatments and examinations of patients by preparing equipment and providing expert aid, contributing to the successful management of complex cases.
  • Monitored patients, recorded significant conditions and reactions, and promptly reported patient's condition, reaction to drugs, treatments, and other significant incidents to supervisors and physicians.
  • Consistently exceeded patient care expectations and achieved high levels of patient satisfaction by providing compassionate, patient-centered care and maintaining open communication with patients and their families.

Education

Master of Science - Nursing Leadership and Management

Western Governors University
01-2026

Bachelor of Science Degree - Nursing

Albany State University
Albany, Georgia
01.2018

Associate of Nursing Degree -

Excelsior College
Albany, New York
01.2005

Practical Nursing Diploma -

Augusta Technical College
Augusta, Georgia
01.1995

Skills

  • Effective Communication
  • Servant Leadership Style
  • Patient Advocacy
  • Interpersonal Skill
  • Team Collaboration
  • Assessment And Diagnosis
  • Critical Thinking
  • Problem-Solving
  • Leadership
  • Cultural Competency
  • Compassion
  • Empathy
  • Active Listening
  • Patient Education
  • Stress Management
  • Patient advocacy
  • Regulatory compliance
  • Quality improvement
  • Leadership development
  • Care coordination
  • Interdisciplinary collaboration
  • Clinical assessment
  • Process improvement
  • Rules and regulations
  • Conflict resolution
  • Change management
  • Crisis management
  • Analytical thinking

Accomplishments

  • Received My interview satisfaction Excellence award, 2011 - 2013
  • Received Core value award for having best attitude among my peers, 2008
  • Warrenton Health and Rehab center received a deficiency free survey, 2008
  • Received Bronze award on behalf of ACHA, 2011
  • Served as the administrator, 2007 - 2014
  • Served as the Director of Nurses, 2006 - 2007
  • Served as Assistant Director of Nursing, 2006
  • Served as Infection control and Quality assurance Nurse, 2006
  • Served in a prn capacity, 2002 - 2005
  • Served as a full time LPN charge nurse, 1996 - 2002

Awards

  • Attitude Company Award, 12/01/08
  • Teamwork Award, 12/01/17

Certificates And Licensure

  • CPR, 12/31/25
  • Licensed as a Nursing Home Administrator, 2007
  • Completed Train the Trainer Nurse Aide Training Course, 2007
  • Licensed As a Professional Nurse, 2005
  • QCP- Qapi Certification
  • DNS – CT – Director of Nursing Certification

Timeline

Director of Regulatory and Quality ServiceServices

Ethica
01.2021 - Current

Senior Regional Nurse Consultant

Ethica
01.2016 - 01.2021

Regional Nurse Consultant

Ethica Health and Retirement Communities
01.2014 - 01.2016

Staff Nurse

Doctors Hospital
01.2002 - 01.2004

Licensed Nursing Home Administrator

Warrenton Health and Rehab
01.1996 - 01.2014

Master of Science - Nursing Leadership and Management

Western Governors University

Bachelor of Science Degree - Nursing

Albany State University

Associate of Nursing Degree -

Excelsior College

Practical Nursing Diploma -

Augusta Technical College

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