Chettie Kay
Salem,AL
Summary
Driven by a proven track record of enhancing diagnostic accuracy and patient satisfaction at Mid Florida Eye Center, I excel in electrical troubleshooting and fostering team collaboration. Leveraging organizational skills and a mechanical aptitude, I've significantly improved operational efficiencies and training programs, contributing to a culture of continuous improvement and high-quality standards.
Overview
10
10
years of professional experience
Work History
Senor Diagnostic Technician
Mid Florida Eye Center
09.2020 - 08.2023
- Improved diagnostic accuracy by implementing advanced testing procedures and techniques.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Conducted regular performance reviews, identifying areas for improvement and offering constructive feedback to support professional growth among team members.
- Enhanced team efficiency by providing expert guidance and training on diagnostic tools and software.
- Educating patients, preform per-exam and post-exam testing.
Patient Access Coordinator
Kroger Specialty Pharmacy
09.2019 - 09.2020
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Managed high volumes of inbound calls while addressing scheduling requests, prescription refills, and general inquiries professionally.
- Assisted in staff training on new procedures, policies, and software applications to improve overall performance of the department.
- Improved patient satisfaction by streamlining the registration process and reducing wait times.
- Ensured compliance with regulatory requirements by maintaining accurate records of all financial transactions related to patient accounts.
- Facilitate appeals process between the patient, physician and insurance company.
Operations Expert
Anthem Insurance Company
06.2017 - 08.2019
- Collaborated with cross-functional teams to develop innovative solutions for complex operational challenges.
- Championed continuous improvement efforts within the organization, instilling a culture that valued adaptability and embraced change.
- Ensured compliance with relevant regulations and industry best practices through thorough documentation and reporting.
- Developed comprehensive training programs for new hires, ensuring quick onboarding and proficiency in job tasks.
- Conducted regular performance evaluations of team members, providing constructive feedback and guidance for professional growth.
- Evaluated customer needs and feedback to drive product and service improvements.
Service Representative
Pikes Electric
02.2017 - 06.2017
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Accepted payments and updated accounts with latest information.
Medical Office Manager
Lang Eye Institute
02.2016 - 02.2017
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
Quality Assurance Supervisor
Healthfirst Insurance
05.2013 - 01.2016
- Maintained comprehensive documentation of QA activities, supporting effective communication between departments and facilitating process improvements.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
- Oversaw onboarding and training of new employees to promote qualified and well-coordinated quality assurance team.
- Enhanced team performance by providing regular training, feedback, and guidance to Quality Assurance staff.
- Optimized workflows by regularly reviewing processes for inefficiencies or redundancies, implementing changes that improved overall productivity.
- Led regular meetings with staff to review performance metrics, address any concerns or challenges, and provide updates on organizational initiatives related to quality assurance.
Education
Diploma - Medical Assisting
Everest University
Tampa, FL06.2010
Skills
Automotive Systems Knowledge
Electrical Troubleshooting
Mechanical Aptitude
Teamwork and Collaboration
Problem-Solving
Time Management
Attention to Detail
Problem-solving abilities
Multitasking
Reliability
Organizational Skills
Team Collaboration
Timeline
Senor Diagnostic Technician
Mid Florida Eye Center
09.2020 - 08.2023
Patient Access Coordinator
Kroger Specialty Pharmacy
09.2019 - 09.2020
Operations Expert
Anthem Insurance Company
06.2017 - 08.2019
Service Representative
Pikes Electric
02.2017 - 06.2017
Medical Office Manager
Lang Eye Institute
02.2016 - 02.2017
Quality Assurance Supervisor
Healthfirst Insurance
05.2013 - 01.2016
Diploma - Medical Assisting
Everest University
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