Chettra Oliver
Teaneck,NJ
Summary
Diligent Revenue Cycle Manager aiming to leverage 20 + years of financial reporting expertise and budget monitoring experience to add value to an organization. Well-versed in billing cycle operations, accounts payable, and revenue performance analysis. Eager to fulfill a Senior Management opportunity to aid in perpetuating company values.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Revenue Cycle Specialist - Consultant
Curalta Foot & Ankle, LLC
Clifton, NJ
11.2022 - 02.2024
- Identify trends to improve overall revenue cycle performance (Increase cash flow, reduce m
- Produce daily, weekly, and monthly reporting on revenue cycle activity
- Monitor AR trends for government and commercial payers
- Determined areas of improvement and implemented processes to alleviate issues and reduce unmanageable debt in company’s new system (Mod Med)
- Communicates revenue impact to Senior Management
- Provides feedback and solutions to help mediate and improve overall performance
- SME for complex denials, payment variances related to contractual agreements, fee schedules, and edits.
Revenue Cycle Manager
One Call - Non-Emergency Transportation (Behavioral Health / Ambulatory)
Jacksonville, FL
08.2021 - 11.2022
- Motivated team with strong task prioritization abilities of handling patient needs, scheduling, and billing transportation for non-emergency ambulance trips (ALS,BLS)
- Processed reimbursement payments to members based on Medicare and state guidelines
- Assisted in providing clinical oversight in the delivery of behavioral health services across multiple service areas, programs, and overall service delivery sites
- Assisted with keeping track of obtaining prior authorizations on time and coordinating with clinical staff to complete necessary paperwork
- Ensured all forms were completed in accordance with company procedures
- Monitored calls to ensure the team was providing the best customer service, which improved client complaints.
Revenue Cycle Manager
One Call Care Management Diagnostics / Radiology
Parsippany, NJ
04.2014 - 07.2021
- Monitored and guided revenue cycle operations
- Successfully assessed current revenue cycle procedures and implemented improvements to foster efficiency
- Completed financial reporting and analysis for billing revenue cycle
- Maintained compliance within State and Federal guidelines
- Provided ongoing guidance, feedback, and forecasting to executive management on key indicator trends and performance measures
- Developed and implemented management controls and quality assurance processes to ensure the accuracy and efficiency of claims submission, payments, and posting
- Monitored and evaluated clearinghouse rejection reports
- Reduced first-time claim submission errors to ensure accurate billing and decrease payer DSO
- Partnered with the sales and client representatives to help with client acquisition
- Evaluated the effectiveness of the process, recommended, and implemented changes to policies and procedures
- Active participant in three of the company’s most important acquisitions for multi-million-dollar deals
- Performed extensive financial Due Diligence to determine and eliminate potential risks which pose a threat to deal value
- Developed and monitor reporting tools to track Key Performance Indicators (KPIs), (e.g., A/R, DSO, Cash Collections, and Aging Reports by Payor)
- Make recommendations and implement continual process improvements to improve performance
- Understands the business of healthcare by being updated and staying current on the policies and procedures applicable to federal/state laws and regulatory agency standards
- In addition, stays updated and understands current trends in Healthcare and Healthcare Revenue Cycle and incorporates these trends, as needed.
Accounts Payable / Receivable Supervisor
One Call Care Management Diagnostics / Radiology
Parsippany, NJ
05.2002 - 04.2014
- Managed and recorded day to day financial transactions for customers
- Handled and/or assisted in process improvements involving the Billing team and invoice processing when needed
- Developed relationships with key customers to ensure timely payments and resolve any concerns or delays
- Reviewed payments received for application to correct invoices and reviewed invoices prior to distribution as needed
- Work closely with CFO to ensure all needs are being met in a timely manner
- Delivered a high volume of transactional work with accuracy and timeliness focusing on Accounts Payable processing and reporting
- Monitor and manage the Company’s Accounts Payable mailboxes
- Complete weekly reviews of invoicing workflows and vendor ownership assignments within the Company’s ERP
- Prepared accounts payable aging analysis and reconciled AP to the General Ledger on a monthly basis as part of the accounting close
- Handle vendor correspondence ensuring timely and professional responses
- Researched and resolved a variety of routine internal and external inquiries concerning account status, including communicating the resolution of discrepancies to appropriate persons.
Senior Account Specialist
Lladró (Fine Porcelain)
Moonachie, NJ
04.1998 - 02.2002
- Managed accounts payable using SAP accounting software and other programs
- Ensured bills were paid in a timely and accurate manner while adhering to departmental procedures
- Processed due invoices for payments
- Analyzed workflow processes
- Recommend procedure improvements
- Reconciled vendor/supplier AP aging balances
- Established and maintained relationships with new and existing vendors
- Trained staff and developed training materials for SAP software.
Revenue Cycle Analyst
Hackensack Meridian Health / Physician Billing- EPIC
Hackensack, NJ
04.2024
- Supports Revenue Cycle team by monitoring and identifying opportunities and efficiencies as it relates to EPIC revenue cycle products
- Meet with department leaders to make recommendations to prevent future denials and payment variances
- Monitor key metrics related to revenue cycle to accelerate cash flow
- Reconcile registration and billing edits in EPIC to ensure claims are successfully accepted and paid in a timely manner
- Meet and collaborate with cross functional teams to ensure alignment of billing practices with regulatory requirements support and uphold industry best practices.
Education
Associate of Arts - Criminal Justice
Bergen Community College
04.1997
Skills
- Revenue Enhancements
- Billing cycle ability which includes EDI /Clearinghouse processes
- Partnered with Sales and client representatives to help aid with several client acquisitions
- EPIC
- Set individual goals for Revenue Cycle team
- Hospital Billing
- Workers Compensation
- Knowledge of CPT coding, ICD-9 and ICD-10
- Managed offshore Billing, Collections, and EDI team of 25 employees i
- Behavioral Health Claims Management
Certification
- EPIC Certification
- ICD.10 Coding Certification
- HIPPA Compliance Certification
Timeline
Revenue Cycle Analyst
Hackensack Meridian Health / Physician Billing- EPIC
04.2024
Revenue Cycle Specialist - Consultant
Curalta Foot & Ankle, LLC
11.2022 - 02.2024
Revenue Cycle Manager
One Call - Non-Emergency Transportation (Behavioral Health / Ambulatory)
08.2021 - 11.2022
Revenue Cycle Manager
One Call Care Management Diagnostics / Radiology
04.2014 - 07.2021
Accounts Payable / Receivable Supervisor
One Call Care Management Diagnostics / Radiology
05.2002 - 04.2014
Senior Account Specialist
Lladró (Fine Porcelain)
04.1998 - 02.2002
Associate of Arts - Criminal Justice
Bergen Community College
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