Genesis Chevalier Alvarado
Customer service and Sales Specialist
New York,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Market Business Researcher
SoBro
The Bronx, NY
11.2020 - 02.2021
- Send out emails to clients informing them about research and its purpose
- Formulate a plan for senior management at the close of data collection.
- Understand and articulate the questionnaire.
- Utilize statistical software to manage and organize information
- Monitor the progress of the research project
- Manage and contain information collected
- Analyze and interpret data to identify patterns and solutions
- Advise the client on the best ways to use provided data.
- Carried out day-to-day duties accurately and efficiently.
Resident Assistant
SoBro
The Bronx, NY
01.2020 - 05.2020
- Answer telephone calls and take messages.
- Maintained and updated office files, inventory, and mailing lists.
- Operate office equipment like personal computers, photocopiers, scanners, and voice mail systems.
- Collect information needed by the office staff or supervisors.
- Arrange appointments with the team members.
- Communicate with customers and other offices.
- Organize records, reports, and documents.
- Organizes all company records, including communication and business.
Barista / Cashier
SoBro Starbucks
The Bronx, NY
03.2019 - 01.2020
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
- Prepared reports, including employee progress reports and daily/weekly sales reports
- Maintain a calm demeanor during high volume or unusual events to keep the store operating to standard and to set a positive example for the shift team
- Follows health, safety, and sanitation guidelines for all products
- Recommended products based on a solid understanding of individual customer needs and preferences.
- Monitored supply levels at the counter and maintained customer areas to meet typical demands.
- Create a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Promoted additional items with beverages, increasing store sales.
- Cleaned counters, machines, utensils, and seating areas daily
- Maintain regular and consistent attendance and punctuality.
Retail Specialist
SASR
The Bronx, NY
01.2017 - 05.2018
- Overseen processing of incoming shipments, Managed visual display.
- Stocked merchandise, labeled items, and arranged them according to size or color.
- Conduct product demonstrations to highlight features and redirect objections to positive aspects.
- Answered customer questions about products and services, helped locate merchandise and promoted vital items.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Cashier/Baker Assistant/server
La Lusence Bakery
San Juan, PR
01.2011 - 09.2015
- Take orders and serve customers.
- Work with team members to ensure high customer satisfaction
- Help Baker with recipes and safe food handling
- Mentored new team members on sales software system operation
- Tallied cash drawer at the beginning and end of each work shift.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Restocked and organized merchandise in front lanes.
Education
Associate of Science - Psychology
CUNY BMCC
NEW YORK, NY2024
GED -
Youth-build Harlem Academy
New York, NY05.2019
Skills
- Critical Thinking
- Developing Presentations and Reports
- Responding to Difficult Customers
- POS Systems and Ordering Platforms
- Interpretation and Translation Services
- Efficient and Detail-Oriented
- General typing
- Scheduling and Coordinating
- Managing Cash Register
- Staff Management
- Microsoft PowerPoint
- Microsoft office
- Customer Service and Assistance
Certification
Certified Customer service & Sales specialist.
Credential #55700160
Languages
Spanish
Native or Bilingual
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Market Business Researcher
SoBro
11.2020 - 02.2021
Resident Assistant
SoBro
01.2020 - 05.2020
Barista / Cashier
SoBro Starbucks
03.2019 - 01.2020
Retail Specialist
SASR
01.2017 - 05.2018
Cashier/Baker Assistant/server
La Lusence Bakery
01.2011 - 09.2015
Associate of Science - Psychology
CUNY BMCC
GED -
Youth-build Harlem Academy
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