Chevanese Francis
Foley,AL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Fast Food Server, Cafe Server
Krystal
07.2024 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Assisted counter staff in packing ready orders and distributing to customers.
- Trained new employees on proper cash handling procedures and point-of-sale technology use, improving staff productivity levels.
Sale Expert
Centerfield
09.2020 - 04.2024
- Answer and handle all inbound calls from customer routed to my desk
- Handle customer personal information with the highest level of integrity
- Sell home internet services
- Sell home security
- Report all customer concern to the relevant department so that the matter can be address
Customer Service Representative
Collective Solution International
01.2017 - 01.2019
- Answer and handle all inbound calls from customer that is routed to my desk
- Ensure that information receive is properly and carefully input in the system for recording purpose
- Handle customer personal information with the highest level of integrity
- Informed costumer of any discount or benefit for paying their bills early each month
- Sell customer new products or any other products on every calls
- Try to handle all dispute that customer make have with the company so that the company don’t lose such a customer
Education
NCTVET Level 2 - Call Contact Centre Operation
Sandals beach resort and spa Negril
01.2015
Secondary School Certification -
Christiana High School
Christiana, Manchester01.2014
Skills
- Good written/verbal communication
- Strong interpersonal Skills
- Team building
- Customer Service Technique
- Computer literacy
- Problem-solving abilities
- Critical Thinking
- Active Listening
Notableskillsandcompetencies
- Good written/verbal communication
- Strong interpersonal Skills
- Team building
- Customer Service Technique
- Computer literacy
Timeline
Fast Food Server, Cafe Server
Krystal
07.2024 - Current
Sale Expert
Centerfield
09.2020 - 04.2024
Customer Service Representative
Collective Solution International
01.2017 - 01.2019
NCTVET Level 2 - Call Contact Centre Operation
Sandals beach resort and spa Negril
Secondary School Certification -
Christiana High School
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