Chevanise Brown
Hackensack,NJ
Summary
Proven leader with a track record of enhancing customer satisfaction and team productivity . Demonstrates strong organization and leadership qualities, adept at fostering cross-cultural sensitivity. Excelled in engaging diverse clients and streamlining operations, significantly improving service delivery and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Activity Assistant
Juniper Village
2023.07 - Current
- Engaged residents through events, small groups, and personal attention.
- Provided emotional support and companionship to improve quality of life for residents.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Evaluated supplies and requested purchases to meet activity plans.
- Assisted in preparing recreational materials and supplies for each activity.
Concierge
Juniper Village
2020.08 - Current
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained high level of professionalism and discretion when dealing with guests.
- Greeted guests upon arrival by providing warm welcome.
Supervisor
Krispy Kreme
2021.08 - 2024.07
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Server
Harmony Village Senior Housing
2022.08 - 2023.07
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Health Aide
Paglia Training Center
Westwood, NJ08.2024
High School Diploma -
Foga Road High School
Jamaica06.2020
Skills
- Leadership Qualities
- Flexibility
- Strong Organization
- Excellent Multitasking
- Microsoft
- Social Media
Certification
- Certified Home Health Aide [2024]
- Basic Life Support (CPR) [2024]
- Certified Lash Technician [2024]
Hobbies
My hobbies include Arts, Cosmetology, and Reading.
Timeline
Activity Assistant
Juniper Village
2023.07 - Current
Server
Harmony Village Senior Housing
2022.08 - 2023.07
Supervisor
Krispy Kreme
2021.08 - 2024.07
Concierge
Juniper Village
2020.08 - Current
Health Aide
Paglia Training Center
High School Diploma -
Foga Road High School
- Certified Home Health Aide [2024]
- Basic Life Support (CPR) [2024]
- Certified Lash Technician [2024]
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