Chevany Coulson Carter
West Park,FL
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
7
7
years of professional experience
Work History
Work From Home Agent
Foundever USA
West Park, Florida
10.2024 - 04.2025
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Conducted research to identify competitive rates and benefits offered by other providers.
Front Desk Receptionist
Hilton Garden Inn Ft. Lauderdale Aiport - Cruise Port
Dania Beach, Florida
03.2023 - 09.2024
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Greeted customers warmly and made them feel welcome.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Responded to customer inquiries via phone, email, and in person.
Call Center Representative
Sitel Nicaragua
Managua, Nicaragua
02.2018 - 07.2022
- Answered customer inquiries in a timely manner regarding product features and benefits.
- Developed strong relationships with customers to ensure satisfaction and loyalty.
- Identified opportunities to upsell additional products or services.
- Ensured compliance with company policies and procedures at all times.
Education
English-as-a-Second-Language Education
E4CC
Nicaragua11-2021
Some College (No Degree) - English Education
UNAN University(Leon)
Nicaragua12-2019
High School Diploma -
Adventist High School
Nicaragua12-2016
Skills
- Customer service and support
- Regulatory compliance
- Sales strategies
- Data management
- Insurance expertise
- Call handling
- Problem solving
- Effective communication
- Team collaboration
- Attention to detail
- Goal orientation
- Multitasking
Languages
English
Full Professional
Spanish
Native/ Bilingual
Accomplishments
- Top performer in retention and soft sales.
- Employee of the quarter in 2023,2024 and 2025.
References
References available upon request.
Timeline
Work From Home Agent
Foundever USA
10.2024 - 04.2025
Front Desk Receptionist
Hilton Garden Inn Ft. Lauderdale Aiport - Cruise Port
03.2023 - 09.2024
Call Center Representative
Sitel Nicaragua
02.2018 - 07.2022
English-as-a-Second-Language Education
E4CC
Some College (No Degree) - English Education
UNAN University(Leon)
High School Diploma -
Adventist High School
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