Chevaughn Howell
Saint Albans,NY
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
Smokehouse Restaurant
Saint Albans, NY
07.2023 - 09.2024
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Complied with all health and safety regulations while performing job duties.
- Provided excellent customer service by helping customers locate items they were looking for.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.
Customer Service Representative
Concentrix
Saint Albans, NY
04.2022 - 07.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Supported sales team members to drive growth and development.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Provided top quality control and eliminated downtime to maximize revenue.
- Surpassed sales goals through implementation of successful marketing strategies.
Customer Service Representative
Sutherland Global Service
Saint Albans, NY
09.2018 - 03.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Camperdown High School
Jamaica, NY08-2018
Skills
- Customer Service
- Merchandise Restocking
- Product Merchandising
- Customer Complaint Resolution
- Check processing
- Guest Services
- Cash Handling
- Customer Satisfaction
- Product Recommendations
- Customer inquiries
- Telephone management
- Product Knowledge
Timeline
Customer Service Cashier
Smokehouse Restaurant
07.2023 - 09.2024
Customer Service Representative
Concentrix
04.2022 - 07.2023
Customer Service Representative
Sutherland Global Service
09.2018 - 03.2022
High School Diploma -
Camperdown High School
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