Summary
Overview
Work History
Skills
Timeline
Generic

Chevaun Carter

Memphis,TN

Summary

Dynamic professional with a proven track record in customer service and time management, honed across roles at Covenant Transport and other companies. Excelled in creating welcoming environments and resolving customer issues, enhancing loyalty and operational efficiency. Skilled in cash handling and verbal communication, adept at elevating guest experiences and team collaboration.

Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.

Overview

3
3
years of professional experience

Work History

Front Desk Receptionist

Covenant Transport
10.2023 - 09.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Front Desk Agent

Super 8 Motel
08.2022 - 09.2023
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Customer Service Representative

Payday Loan Recovery
04.2021 - 02.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Skills

  • Customer Service
  • Time Management
  • Listening Skills
  • Cash Handling
  • Telephone Etiquette
  • Problem-solving skills
  • Team Collaboration
  • Verbal and written communication
  • Oral and writing communication
  • Hospitality services

Timeline

Front Desk Receptionist

Covenant Transport
10.2023 - 09.2024

Front Desk Agent

Super 8 Motel
08.2022 - 09.2023

Customer Service Representative

Payday Loan Recovery
04.2021 - 02.2022
Chevaun Carter