Chevel Johnson

• Greeted customers and took orders for coffee drinks, food items, and other beverages.
• Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
• Operated cash registers to process customer payments.
• Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
• Stocked shelves with ingredients needed to make coffee drinks.
• Ground beans for espresso shots according to individual customer specifications.
• Provided excellent customer service by responding to inquiries quickly and professionally.
• Monitored inventory levels of supplies and restocked when necessary.
• Followed safety procedures while operating machinery such as grinders and espresso machines.

Greeted professionals politely and identified their needs.

• Resolved professionals inquiries in a timely manner.

• Demonstrated active listening skills when responding to questions and complaints.

• Reviewed payment requests to ensure accuracy and compliance with company policies.

• Processed payments for professionals in a timely manner, ensuring that all deadlines were met.

• Analyzed financial data to determine appropriate payment amounts and methods.

• Verified account information prior to processing payments.

• Maintained accurate records of payments using automated systems.

• Assisted professionals with inquiries related to their accounts, including payment status updates and other issues.

• Ensured adherence to internal procedures when processing payments, such as double-checking invoices for accuracy.

• Monitored incoming emails from professionals regarding their payment requests and responded promptly with relevant information.

• Investigated complaints about incorrect or delayed payments and resolved any issues quickly and efficiently.

• Provided excellent customer service to resolve complaints in a timely manner

• Gathered feedback through surveys and used the data to improve customer service.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Developed strong relationships with professionals by providing personalized assistance and support.

• Handle 50+ incoming calls daily
• Processing invoices
• Signing up new customers
• Train new junior staff
• Retrieving customer data
• Presenting relevant product information to new and existing customers
• Social media marketing
• Preparing purchase orders and proformas
• Reconciling daily sales and inventory
• Supervise cashiers

• Perform basic administrative tasks including responding to emails and filing
• Maintain a database ensuring records are complete and current
• Prepare financial reports
• Update ledgers, researching and resolving discrepancies
• Respond appropriately to client's requests
• Assist in the efficient and smooth running of the accounts department

• Company Overview: Western Union
• Wire money nationally and internationally
• Daily cash balance
• Add new customers to system
• Handle complaints according to nature of complaint and stipulated procedure
• Manage cash inflows and outflows
• Maintain records to comply with laws and regulations
• Deliver prompt accurate and excellent Customer Service
• Manage customer traffic and handling service payments
• Manage depot stock
• Preparing and analyzing sales proposals
• Maintaining strong customer relationships
• Market research
• Analyzing sales and marketing performance metrics
• Reconciling customer queries and complaints in a timely manner
• Identifying ways to improve sales
• Visit customer locations and establish ways to improve their experience
• Contact customers to ascertain their weekly requirements
• Liaise with operations and warehouse departments to prepare customers' orders
• Filing customer/ supplier documents
• Western Union

• Answering and directing phone calls
• Documenting customer queries and complaints
• Collecting customer payment of bills and preparing invoices and receipts accordingly
• Filing customer receipts chronologically
• Updating records promptly after payment