Chevel Watt-Daley
Boothbay Harbor
Summary
Dedicated to providing quality care for ultimate satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Excellent time management skills combined with a superior knowledge of the customer service industry.
Overview
14
14
years of professional experience
Work History
Front Desk Agent
Brown's Wharf Inn
Boothbay Harbor
05.2025 - Current
- Managed guest reservations and room assignments.
- Greeted guests on arrival and sent luggage to assigned rooms. Collected credit card information for transactions and posted charges for customers.
- Registered guests, promoted hotel services and upsold guest rooms. Coordinated with housekeeping or maintenance departments to help resolve room problems.
- Represented brand and upheld high standards of quality and service. Checked guests in and out promptly, facilitating smooth arrivals and departures.
- Provided information and recommendations to guests regarding local attractions, dining options and services.
- Managed phone calls and messages to maintain smooth communications among staff and guests
FRONT DESK AGENT
Brown's Wharf Inn
Boothbay Harbor
04.2024 - 10.2024
- Managed guest reservations and room assignments.
- Greeted guests on arrival and sent luggage to assigned rooms.
- Collected credit card information for transactions and posted charges for customers.
- Registered guests, promoted hotel services and upsold guest rooms.
- Coordinated with housekeeping or maintenance departments to help resolve room problems.
- Represented brand and upheld high standards of quality and service.
- Checked guests in and out promptly, facilitating smooth arrivals and departures.
- Provided information and recommendations to guests regarding local attractions, dining options and services.
- Managed phone calls and messages to maintain smooth communications among staff and guests.
ADVANCED HOUSEKEEPER
Four Seasons Resort And Residences
Jackson Hole
10.2023 - 04.2024
- Performed inspections of rooms and common areas to maintain cleaning standards.
- Evaluated rooms to identify supply needs and coordinate team workflow.
- Cleaned and dusted rugs, upholstery and draperies.
- Dusted and polished furniture, appliances and electronics.
- Maintained safety standards by wearing gloves and protective clothing.
FRONT DESK AGENT
Brown's Wharf Inn
Boothbay Harbor
04.2023 - 10.2023
- Managed guest reservations and room assignments.
- Greeted guests on arrival and sent luggage to assigned rooms.
- Collected credit card information for transactions and posted charges for customers.
- Registered guests, promoted hotel services and upsold guest rooms.
- Coordinated with housekeeping or maintenance departments to help resolve room problems.
- Represented brand and upheld high standards of quality and service.
- Checked guests in and out promptly, facilitating smooth arrivals and departures.
- Provided information and recommendations to guests regarding local attractions, dining options and services.
- Managed phone calls and messages to maintain smooth communications among staff and guests.
ADVANCED HOUSEKEEPER
Four Seasons Resort And Residences
Jackson Hole
10.2022 - 04.2023
- Performed inspections of rooms and common areas to maintain cleaning standards.
- Completed surface sanitization, deep cleaning and window washing.
- Selected optimal products for floor maintenance, carpet care, window treatments and deep cleaning.
- Dusted and polished furniture, appliances and electronics.
- Addressed client cleaning requests and provided prompt solutions.
- Collaborated with front desk staff to update on room status for check-ins or special requests.
FRONT DESK AGENT
Brown's Wharf Inn
Boothbay Harbor
05.2022 - 10.2022
- Managed guest reservations and room assignments.
- Greeted guests on arrival and sent luggage to assigned rooms.
- Collected credit card information for transactions and posted charges for customers.
- Registered guests, promoted hotel services and upsold guest rooms.
- Coordinated with housekeeping or maintenance departments to help resolve room problems.
- Represented brand and upheld high standards of quality and service.
- Checked guests in and out promptly, facilitating smooth arrivals and departures.
- Provided information and recommendations to guests regarding local attractions, dining options and services.
- Managed phone calls and messages to maintain smooth communications among staff and guests.
CO-OWNER
Rite Ah Yaad Restaurant
Smithfield
04.2021 - 01.2022
- Expedite meals, collect payments, maintain a clean environment, etc
FRONT DESK AGENT
Travellers Beach Resort
Negril
06.2018 - 04.2021
- Check-in and check-out of guests, check rooms, assisted with booking of reservations
CUSTOMER SERVICE REPRESENTATIVE
Collective Solutions BPO
Sandy Bay
06.2017 - 03.2018
- Provide customer with appropriate customized information requested, escalate issues to senior levels as needed, ascertain the nature of the transaction/call and assesses whether it can be handled in place, needs to be transferred, or further follow-up is required, in order to provide client with appropriate resolution
FRONT DESK AGENT
The Hotel Commingle
Savanna la mar
08.2015 - 04.2017
- Check-in and check-out of guests, check rooms, assisted with booking of reservations
TEACHER
Content Basic School
Content
09.2011 - 07.2015
- Create lesson plans, teach lessons based on the lesson plans, help children to build cognitive and motor skills, etc
Education
DIPLOMA IN BUSINESS MANAGEMENT -
Culloden HEART Vocational Training Institute
Whitehouse, Westmoreland08.2019
SAVANNA LA MAR HIGH SCHOOL - CXC PASSES: MATHEMATICS, ENGLISH LANGUAGE, ACCOUNTS
Savanna la mar High School
Savanna la mar, Westmoreland07.2007
Skills
- Effective Time Management
- Ability to Work Under Pressure
- Fast Learner
- Microsoft Office
- Communication Skills
- Ability to Work in a Team
- Customer Relations
- Hospitality services
- Front desk operations
- Phone and email etiquette
- Computer skills
- Reliability
- Staff training
- Self motivation
- Effective communication
- Problem-solving abilities
References
- Michelle Wilson, Manager, Brown's Wharf Inn, michellewilson@brownswharfinn.com, 207-633-5440
- Bernard Campbell, Justice of the Peace, 876-788-5401
Timeline
Front Desk Agent
Brown's Wharf Inn
05.2025 - Current
FRONT DESK AGENT
Brown's Wharf Inn
04.2024 - 10.2024
ADVANCED HOUSEKEEPER
Four Seasons Resort And Residences
10.2023 - 04.2024
FRONT DESK AGENT
Brown's Wharf Inn
04.2023 - 10.2023
ADVANCED HOUSEKEEPER
Four Seasons Resort And Residences
10.2022 - 04.2023
FRONT DESK AGENT
Brown's Wharf Inn
05.2022 - 10.2022
CO-OWNER
Rite Ah Yaad Restaurant
04.2021 - 01.2022
FRONT DESK AGENT
Travellers Beach Resort
06.2018 - 04.2021
CUSTOMER SERVICE REPRESENTATIVE
Collective Solutions BPO
06.2017 - 03.2018
FRONT DESK AGENT
The Hotel Commingle
08.2015 - 04.2017
TEACHER
Content Basic School
09.2011 - 07.2015
DIPLOMA IN BUSINESS MANAGEMENT -
Culloden HEART Vocational Training Institute
SAVANNA LA MAR HIGH SCHOOL - CXC PASSES: MATHEMATICS, ENGLISH LANGUAGE, ACCOUNTS
Savanna la mar High School
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