Chevella Johnson

• Coordinated logistics for youth programs, ensuring timely delivery of services and resources.
• Streamlined communication processes between departments to enhance operational efficiency.
• Developed training materials for staff, improving onboarding experience and knowledge retention.
• Implemented scheduling systems to optimize staff allocation and service coverage.
• Facilitated weekly meetings to review progress, address challenges, and strategize solutions collaboratively.
• Collaborated with area managers to evaluate needs and optimize operational plans.
• Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.

• Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
• Managed daily operations for successful small businesses, ensuring efficient processes and quality services.
• Optimized operational efficiency by streamlining processes and implementing time-saving technologies.
• Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
• Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
• Promoted business via social media to generate leads and maximize brand identity.
• Advertised over 100 products and services online, on social media, and through traditional campaigns to target ideal consumers.

Provide direct supervision weekly of up to 6 full time employees and maintaining up to date supervision records that include administrative, educational, and reflective supervision.

Monitor accuracy and timeliness of employee’s documentation.

Collaborate with Human Resources on hiring and onboarding of new staff and retention of current staff, performance evaluations, or improvement plans

Collaborate with Program Director on team meeting agenda, grant writing, data collection and reporting, and successful achievement of program and agency outcomes.

Participate in continuous quality improvement efforts Create and maintain relationships with internal and external partners.

Have a working knowledge of SMCS programs and services to successfully navigate connections through the family centered care model and provide outreach to community and families.

Maintain a caseload or provide direct service in ratio to number of employees supervised.

Adhere to agency policy, procedures, and professional code of ethics.

Participate in relevant training opportunities for professional growth and development.

• Enhanced candidate experience by streamlining all application and onboarding processes.
• Managed relationships with external recruitment agencies to source high-quality candidates efficiently.
• Created tailored solutions to address unique recruiting challenges within specific departments or roles.
• Streamlined communication between HR and department managers to ensure seamless recruitment process.
• Provided ongoing support to employees throughout their tenure, addressing concerns and facilitating career growth opportunities.
• Assisted over 50 individuals in employment correspondence

• Enhanced client self-sufficiency through coordination of relevant community resources and services.
• Streamlined case management processes for increased efficiency and effectiveness with thorough documentation practices.
• Promoted positive work environment by collaborating effectively with colleagues, sharing knowledge, and offering assistance when needed.
• Advocated on behalf of clients during housing negotiations, securing favorable leases and rental agreements for long-term success.
• Conducted Homeownership Onboarding with multiple families
• Managed caseload of 35- 45 participants in housing placement.

• Improved patient well-being by providing compassionate and attentive personal care.
• Assisted clients with daily living activities, enhancing their independence and quality of life.
• Maintained clean and safe home environment for patients, reducing falls and accidents.
• Provided emotional support to patients and families during difficult times, promoting positive atmosphere conducive to healing.
• Assisted over 20 clients with there in home medical needs .