Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chevelle Byers

Elk,Washington

Summary

Upbeat, customer-focused Sales Associate with 5 years of experience in customer service environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Knowledgeable Budtender provides customers with detailed information about different cannabis strains, effects and uses for recreational and medicinal needs. Skilled in opening and closing premises and accurately handling large amounts of cash. Expert in multiple species, processing methods and uses.

Overview

10
10
years of professional experience

Work History

Budtender

Lovely Buds
Spokane , WA
01.2024 - 02.2024
  • Greeted each and every customer with a warm and welcoming "hello, welcom in"
  • Assisted customers with finding cannabis products by preference of strain, strength, price, desired effects, taste/flavor, and whether their needs required a product that was THC, CBD, CDN, or CBG inclusive
  • Monitored and restocked product levels continuously throughout the day to maintain full stock of all products offered for sale, in a neat attractive manner that made all products not only aestetically pleasing but also visible and in full veiw of the customers.
  • Aided and informed customers of products that would be potentially suited to their needs, that they had not previously been aware of. Making them aware of helpful products and substances that would be more appropriately helpful for their specific need and use of cannabis and its counterparts. Making sure to take the time to fully explain and edjucate them on the product and its uses, effects, dosage, any and all information that would help them in understanding why such products would be a good, or even better choice than what they had maybe orriginally came in to purchase. Many times enlightening them as such to the point that a purchase of several additional items would be made, as well as the customer leaving feeling like they had truly been helped and that all their questions had been answered. Benefitting not only the customers, but the company as well, due to upselling and more products being sold, and potentially even creating a customer for a certain product that wouldnt have otherwise existed.
  • Diligently followed policy for checking the id, and age of every single patron that wished to purchase anything in the store to comply with state and federal laws for the sale and purchase of marijuana and cannabis products. Ensuring that any patron that presented a verticle form of drivers liscence or state ID, was inspected, and also double checked by another employee. Making sure that the date of birth was first read to the other employee and was repeated back to myself by said employee. This was to ensure that there was no discrepencies and so that there was two individuals who had checked and agreed upon the validity of the age of the customer to be that of legal age to purchase cannabis.
  • Used a POS system to total up sales of all products and accepted and handled cash payment from patrons.
  • Ensured that the store, especially the customer areas and the glass on the display cases, floors, rugs, and all areas were cleaned regularly to ensure cleanliness and store appearance and appeal.
  • Took the initiative during periods of time when business was slow to research and educate, and familiarize myself with different products. Such as different marijuana strains, whether they were sativa, indica, hybrid, their individual effects, taste, potency, and anything that could be considered "special" about the way that the farm/distributor produced their products. ie. whther they were strictly an organic or pesticide free farm.
  • Also took the time to learn the locations of different products and in the case of the prices not being visibly labeled, price checked said items in order to have a natter knowledge of the cost of any available products, to further aid customers in making the best decision when choosing a potential purchase, ensuring that any and all customers would feel satisfied with the service provided and their purchase.
  • Took note of any product or inventory that needed to be restocked and communicated the needed products to the "key holder" on shift. Enabling them to pull the needed product from the stock room, out onto the floor so that it was accesible to myself and other employees to replenish any depleted stock. ensuring that all product was "full", not looking sparse or depleted and that a wide assortment of types and varieties were always readily available.
  • Perfomed opening and closing procedures, such as closing and counting cash dawers, counting and splitting tips among employees at every shift change, and ensuring that all opening and closing checklists were followed and completed daily.

Gas Station Attendant

Conoco Gas Station
Liberty Lake, WA
12.2019 - 03.2020
  • Greeted customers, answered questions and provided assistance with purchases.
  • Maintained cleanliness of the store, including floors, shelves, counters and windows.
  • Operated cash register to process customer transactions accurately and efficiently.
  • Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
  • Verified age requirements for purchase of alcohol and tobacco products.
  • Stocked shelves with merchandise and ensured that pricing was correct.
  • Restocked supplies such as paper towels, napkins, cups when necessary.
  • Monitored fuel pumps to ensure proper functioning and safety regulations were followed.
  • Prepared daily records of food and gas sales and balanced register drawers.
  • Activated fuel pumps to fill vehicle tanks with gasoline or diesel fuel to specified levels.
  • Performed daily inventory checks on various products to ensure adequate stock levels.
  • Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
  • Tracked food and beverage items, placing orders to replenish inventory to avoid low stock levels.
  • Refilled outdoor window maintenance stations with cleaning supplies and paper towels, routinely checked and emptied individual garbage cans at each of the fuel pumps, along with any other outdoor trash receptacle.
  • Followed operating procedures for the car wash to properly open, and get it ready for operation, and to close it down for the night properly after hours. Also would troubleshoot any problems that occured to right the system and get it back into operable condition, in a quick timely manner for customer satisfaction.
  • Operated car washes to clean vehicles.

Sandwich Artist/Assistant Manager

SUBWAY®Restaurants
Spokane, WA
09.2017 - 12.2019
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Maintained cleanliness of work area throughout shift.
  • Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.
  • Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
  • Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
  • Sanitized food storage and preparation areas to comply with food health and safety requirements.
  • Communicated effectively with co-workers regarding customer needs and concerns.
  • Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
  • Assisted team members during peak hours when necessary.
  • Stored food properly to prevent spoilage, cross-contamination and illnesses.
  • Checked expiration dates on products to ensure freshness of items served to customers.
  • Assisted in the training of new staff members on proper sandwich-making techniques.
  • Verified that prepared food met quality standards prior to serving it to customers.
  • Monitored temperature of freezers and coolers throughout shift.
  • Organized food preparation stations and regularly replenished supplies.
  • Trained sandwich artists to apply attention to detail and commitment to quality.
  • Informed customers of regular deals or monthly specials to upsell orders.
  • Restocked kitchen supplies by rotating food according to dates and [Action].
  • Maintained safe food handling practices to prevent germ spread.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Scrubbed and polished counters to remove debris and food.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.

Server

Uncle Sams
Phoenix, AZ
01.2014 - 06.2014
  • Provided exceptional service to high volume of daily customers.
  • Took orders from customers accurately and in a timely manner.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Delivered food orders promptly and courteously.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Prepared drinks according to standard recipes.
  • Conducted regular inventory checks to maintain adequate levels of necessary supplies.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Stocked service areas with supplies during slow periods.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Prepared checks, itemizing total meal costs and taxes.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Assisted in training new servers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Stocked ice bins and coolers as needed throughout shift.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Effectively multitasked within fast-paced environment.

Cafe Attendant

Diamond Resorts
Scottsdale, AZ
09.2013 - 12.2013
  • Received orders from customers, accurately entered them into the point of sale system, and collected payment.
  • Ensured that all drinks were served at the correct temperature with appropriate garnishes or accompaniments.
  • Organized take-out orders for customers in an efficient manner.
  • Replenished supplies such as napkins, condiments, utensils, cups and lids throughout the day as necessary.
  • Provided excellent customer service by being friendly, courteous and helpful at all times.
  • Prepared food and beverages according to customer specifications.
  • Followed daily opening and closing procedures including counting money in register drawer.
  • Maintained a clean and organized workstation while adhering to health and safety standards.
  • Assisted in maintaining the overall appearance of the cafe by wiping down counters, tables and chairs after each use.
  • Checked expiration dates on all food items before serving to ensure freshness.
  • Stocked shelves with merchandise, restocked supplies when needed, and rotated products as required.
  • Greeted customers, answered questions about menu items and provided recommendations.
  • Performed general cleaning duties such as sweeping floors, washing dishes, emptying trash cans.
  • Maintained dining and food service areas to maximize safety and cleanliness.
  • Adhered to food service sanitation guidelines and standards.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Maintained safe food handling practices to prevent germ spread.
  • Operated industrial dishwasher to wash glassware and utensils.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.

Education

GED -

Institute For Extended Learning
Spokane Wa
03-2011

Skills

  • Customer Education
  • Product Merchandising
  • Restocking Inventory
  • Cash Handling Experience
  • Sales Proficiency
  • Changing Out Tills
  • Building Rapport
  • Inventory Management
  • Store Organization
  • Customer Assistance
  • Product Knowledge
  • Teamwork and Collaboration
  • POS Software
  • Exceeding Customer Expectations
  • Sales and Promotions
  • Problem-Solving Aptitude
  • Reliable and Responsible
  • Attention to Detail
  • Interpersonal Skills
  • Engaging With Diverse Customers

Timeline

Budtender

Lovely Buds
01.2024 - 02.2024

Gas Station Attendant

Conoco Gas Station
12.2019 - 03.2020

Sandwich Artist/Assistant Manager

SUBWAY®Restaurants
09.2017 - 12.2019

Server

Uncle Sams
01.2014 - 06.2014

Cafe Attendant

Diamond Resorts
09.2013 - 12.2013

GED -

Institute For Extended Learning

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Chevelle Byers