Experienced in customer service with a proven track record of elevating customer satisfaction levels at Starbucks. Dedication to delivering exceptional service and efficiently resolving problems. Strong cash handling and management skills to ensure smooth transactions and maintain financial integrity. Unwavering work ethic and commitment to excellence consistently enhances service delivery by 30%, showcasing reliability and steadfast dedication to providing top-notch customer experiences.
Hi, I’m
Chevelle Cook
Seattle,WA
Summary
Overview
5
years of professional experience
Work History
Three Bears
Cashier
04.2024 - 06.2024
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
The Valley Hotel
Receptionist
10.2023 - 03.2024
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
The Valley Hotel
Server
09.2023 - 03.2024
Job overview
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Processed orders and sent to kitchen employees for preparation.
Waffle House
Server
09.2022 - 07.2023
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
King Soopers
Cashier
01.2019 - 04.2021
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Starbucks
Barista
01.2019 - 03.2021
Job overview
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Sutter Union High School Sutter, CA
06.2017
University Overview
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
- Customer service excellence
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Cash register operation
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Merchandise restocking
- Returns processing
- Staff mentoring
- Multitasking and organization
Timeline
Cashier
Three Bears
04.2024 - 06.2024
Receptionist
The Valley Hotel
10.2023 - 03.2024
Server
The Valley Hotel
09.2023 - 03.2024
Server
Waffle House
09.2022 - 07.2023
Cashier
King Soopers
01.2019 - 04.2021
Barista
Starbucks
01.2019 - 03.2021
Sutter Union High School
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