Chevelle Erskine

• Coached customers staff and demonstrated product use and maintenance.
• Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
• Created and implemented marketing strategies and proposed innovative ideas to attract new clients.
• Targeted prospective clients by reviewing business directories, building database of leads and attending networking events.

Dynamic and relationship driven professional with over a decade of experience in the hospitality industry and a proven track record as a wholesale produce supplier to hotels, supermarkets and individual clients. Skilled in customer service operation management

• Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
• Organized records of vehicles, schedules and completed orders.
• Coordinated driver dispatch to accomplish daily delivery requirements.

• Delivered unparalleled service to drive positive dining experience and repeat customer visits.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Advised customers about special offerings and menu items to help drive sales.
• Input orders accurately into POS terminal, split bills and accepted payments.

• Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
• Checked in with servers to confirm preparedness before seating customers.
• Complied with food safety and food hygiene regulations to safeguard public health.
• Seated patrons based on guest preferences and seating availability.
• Answered phone calls to take orders, give information and document reservations.
• Advised customers about special offerings and menu items to help drive sales.