Chevelle Fink
Springfield,IL
Summary
Dedicated Assistant Store Manager well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas.
Professional merchandising leader with strong background in retail management, specializing in optimizing product displays and inventory control. Known for fostering team collaboration and driving operational success, adaptable to changing needs. Skilled in visual merchandising, stock management, and customer relationship building. Reliable and results-driven, focused on enhancing store profitability and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Merchandising Assistant Store Manager
Lowes Home Improvement
Springfield, IL
07.2023 - Current
- Oversaw operations of four department supervisors, ensuring effective management of lawn and garden, outdoor fashions, outdoor power equipment, rough electrical, lighting, rough plumbing, fashion bath, and paint departments in a $20 million store.
- Team Leadership & Training: Achieved high team performance through effective leadership of department supervisors and sales associates. Realized compliance with departmental standards through thorough weekly inspections. Elevated team capabilities by providing actionable feedback to supervisors and sales associates. Enhanced training programs to reflect industry best practices and current needs. Advanced career trajectories of supervisors and sales associates through targeted coaching. Optimized workforce management by handling scheduling, budgeting, hiring, and disciplinary actions. Improved operational flexibility through cross-training initiatives and efficient onboarding for new sales associates.
- Customer Service: Achieved high customer satisfaction by facilitating prompt greetings, complaint resolutions, and tailored home improvement solutions. Resolved complex situations with a focus on customer care and satisfaction. Improved survey response quality by implementing necessary changes based on feedback. Strengthened relationships with DIY customers and professional contractors, resulting in increased loyalty. Enhanced enrollment processes for credit card and loyalty programs, driving greater customer engagement.
- Inventory & Operations: Completing cycle counts, managing markdowns, processing bay audits, and executing inventory management tasks. Ensuring in demand product remains in stock. Coordinating truck schedules to ensure on time arrival. Monitoring shrink programs to make sure they are in place and implementing new programs if trends are negative.
- Store Safety: Oversaw safety protocols by executing regular safety walks to identify potential hazards. Championed best practices in power equipment usage among team members. Maintained cleanliness in aisles and promoted safe lifting techniques across all departments. Executed daily assessments of sales floor, receiving areas, parking lot, racking, and top stock overflow areas.
- Sales & Merchandising: Achieved seamless implementation of regional and divisional merchandising initiatives. Elevated seasonal product visibility to enhance customer engagement. Optimized department layouts in accordance with planogram standards for effective merchandising. Maintained organized departments to ensure readiness for opening day operations. Leveraged quarterly trends to refine merchandising strategies. Surpassed daily sales targets through ongoing performance assessments.
Department Supervisor - Outside Lawn and Garden
Lowes Home Improvement
Springfield, IL
03.2019 - 07.2023
- Team Leadership & Training: Directed scheduling for sales associates to optimize floor coverage and operational efficiency. Delegated daily tasks to team members, fostering accountability and productivity. Conducted real-time coaching sessions and delivered weekly performance feedback to drive continuous improvement.
- Customer Service: Led a team in customer engagement initiatives, focusing on effective greeting, complaint resolution, and home improvement support. Oversaw daily analysis of the customer survey program to implement corrective actions for reported issues. Facilitated resolution of intricate customer complaints to ensure optimal satisfaction outcomes. Developed strong partnerships with do-it-yourself customers and professional contractors to enhance service delivery.
- Inventory & Operations: Led the execution of weekly cycle counts, driving inventory accuracy and minimizing discrepancies in live plant markdowns and damaged bagged products. Supervised weekly bay audits, optimizing inventory management processes and enhancing operational efficiency. Cultivated partnerships with third-party vendors to strategically ensure high-demand items remain consistently stocked. Directed the maintenance of live plant inventory to prevent shrinkage and strategically planned incoming shipments by analyzing daily truck schedules.
- Store Safety: Conducting safety walks, monitoring the use of power equipment, ensuring aisles are clean, and enforcing lifting techniques. This includes overstock that is maintained in top stock, correcting mistakes of leaning boxes or palletized product.
- Sales & Merchandising: Oversaw daily sales reviews to ensure alignment with departmental objectives. Directed product merchandising strategies to optimize sales placement. Coordinated maintenance of live goods following planogram standards. Analyzed seasonal trends to maintain inventory for in-demand products.
Assistant Store Manager, CPhT
WALGREENS
Springfield, IL
06.2016 - 03.2019
- Business Operations: Analyze financial reports and Key Performance Indicators (KPIs) to hit store profitability targets. You will step in to cover the Store Manager's duties when they are absent and help support the pharmacy.
- Merchandising & Sales: Ensure the store, promotional aisles, and end-caps are properly stocked, set, and maintained to provide a delightful customer experience. This includes analyzing progress reports and income statements, ensuring compliance with company policies and laws, cash handling, meeting or exceeding sales goals.
- Customer Service: Model exceptional customer service, act as the go-to leader for escalated complaints, and ensure your team meets Walgreens service standards.
- People & Performance Management: Recruit, hire, train, and manage the performance of front-end and pharmacy team members. This includes setting goals, handling career progression, addressing disciplinary issues, payroll, and scheduling.
- Pharmacy operations: assisting pharmacy staff with insurance claims, filling and typing of prescriptions, and contacting prescribers and insurance providers on behalf of the customer.
Cashier/Courtesy/Gas Clerk
HY-VEE, Inc.
Peru, IL
06.2010 - 06.2016
- Developed comprehensive knowledge of grocery and retail practices, operations, customer service, product placement and merchandising, and pricing practices.
- Train new employees on operational policies and cash handling.
Education
Bachelor of Science in Business - Management, Accounting
Eastern Illinois University
Charleston, IL05-2016
Skills
- PROGRAMMING CODE: HTML, PHP and CSS to create simple website designs
- SOFTWARE: Dreamweaver, Coffee Cup, Notepad, Mozilla Firefox’s Firebug, Chrome, Internet Explorer, Firefox, XP, Word, PowerPoint, Excel, Access, Project
- BUSINESS: Kronos software, scheduling systems, creating and analyzing business statements, cost accounting, human resources
- Visual merchandising expertise
- Staff training and development
- Safety monitoring
- Workflow management
- Inventory coordination
- Merchandise planning
- Loss prevention strategies
- Competitor analysis
- Promotional planning
- Team conflict management
- Stock control
- Customer service
- Problem-solving
- Procurement process
- Time management
- Attention to detail
- Relationship building
- Coaching and mentoring
- Conflict resolution
- Forecasting
- Inventory management
- Product merchandising
- Decision-making
- Task prioritization
Timeline
Merchandising Assistant Store Manager
Lowes Home Improvement
07.2023 - Current
Department Supervisor - Outside Lawn and Garden
Lowes Home Improvement
03.2019 - 07.2023
Assistant Store Manager, CPhT
WALGREENS
06.2016 - 03.2019
Cashier/Courtesy/Gas Clerk
HY-VEE, Inc.
06.2010 - 06.2016
Bachelor of Science in Business - Management, Accounting
Eastern Illinois University