Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

CHEVELLE KATEMAN

Customer service
Michigan,MI
CHEVELLE KATEMAN

Summary

Highly motivated and well-organized team player that is quite proficient in all tasks assigned. Possess 7+ years of management and sales experience with a desire for continuous growth. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Diligent [Job Title] brings experience meeting customer needs in telecommuting environments. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offers empathy, reliability and enthusiasm for satisfying customers. Motivated Social Media Manager possessing [Number] years' expertise in traditional and innovative online platforms, effective content creation and audience engagement techniques. Performance-driven with meticulous analytical and technical skill sets.

Accomplished Outside Sales Representative with solid sales history and in-depth Industry experience. Offers up-to-date knowledge of emerging Industry developments and marketing and sales strategies. Diligent and charismatic professional with expertise in conducting market analysis, recognizing trends within territories and directing product demonstrations. Committed to meeting performance goals and building strong relationships within industry.

Hardworking employee enthusiastic about learning Type field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Ambitious Outside Sales Representative developing plans to meet Industry professionals' needs. Well-versed in building valued discussion around Industry needs and opportunities to increase Product or Service sales. Strategic and efficient with drive for applying sales techniques that support corporate mission.

Overview

23
years of professional experience

Work History

Terminix Pest Control

Outside Sales Representative
08.2022 - Current

Job overview

  • Established new accounts through cold calling and personal visits to potential customers.
  • Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Contacted new and existing customers to discuss ways to meet needs through specific products and services.
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
  • Built strong client rapport to establish diversified network of connections.
  • Performed required travel for training and scheduled events.
  • Contributed ideas and offered constructive feedback at weekly sales and training meetings.
  • Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Built relationships with customers and community to promote long term business growth.

Cawood Consulting,

Property Managers
02.2014 - 01.2021

Job overview

  • Oversee and maintain all aspects of assigned residential properties.
  • Inspect and arrange maintenance to meet standards.
  • Advertise and fill vacancies.
  • Establish and maintain positive, productive relationships with tenants.
  • Investigate and resolve tenant complaints.
  • Enforce rules of occupancy.
  • Collect receivable accounts and handle operating expenses.
  • Negotiate lease/contracts with contractors in a timely and reliable manner Organic.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Owner Operator Independent

Bad to the Bones Homemade Organic Treats
05.2014 - Current

Job overview

Bake everything Fresh

  • Monitor product quality And freshness
  • Provide outstanding customer service.
  • Ensuring customer needs are met
  • Controlled costs and optimized spending via restructuring of budgets
  • Developed marketing content such as blogs, promotional materials and advertisements for social media.

Goodwill Industries

Retail /Online Sales Representative
02.2012 - 06.2014

Job overview


  • Maintain clear communication with customer service team to ensure customer needs and expectations are met.
  • Answer phone calls, process returns, and provide online customer service.
  • Verify, photograph, and record incoming merchandise.
  • Responded to customer issues and resolved complaints by leveraging expert [Type] knowledge.
  • Drove team revenue totals by bringing in top sales numbers.
  • Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
  • Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Set clearly defined goals to drive customer retention, brand awareness and website or social media traffic.

Neighbors Pub/ Hatch Enterprises

Bartender/manager
04.2002 - 11.2006

Job overview

  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.

Education

Holly And Hugo

from Veterinarian Support Assistant Certification
08.2021

MOTT COMMUNITY COLLEGE

Associates Degree from Small Business Administration And Management
01.1991

University Overview

  • Completed professional development in [Subject]Associates degree

Genesee Intermediate School District

Floral And Landscape Design from Floral Design
05.1990

HAIR FORCE ACADEMY

Certification - Nail Technician
1990

Swartz Creek High School
Swartz Creek, MI

High School Diploma from General Studies
05.1988

Skills

  • Passion for Animals
  • Leadership/Management
  • Compassionate & Empathetic
  • Detail Oriented
  • Superior Communication
  • Customer service-focused
  • Maintenance knowledge
  • Property management
  • Staff Management
  • Sales and Marketing

Timeline

Outside Sales Representative

Terminix Pest Control
08.2022 - Current

Bad to the Bones Homemade Organic Treats

Owner Operator Independent
05.2014 - Current

Property Managers

Cawood Consulting,
02.2014 - 01.2021

Retail /Online Sales Representative

Goodwill Industries
02.2012 - 06.2014

Bartender/manager

Neighbors Pub/ Hatch Enterprises
04.2002 - 11.2006

Holly And Hugo

from Veterinarian Support Assistant Certification

MOTT COMMUNITY COLLEGE

Associates Degree from Small Business Administration And Management

Genesee Intermediate School District

Floral And Landscape Design from Floral Design

HAIR FORCE ACADEMY

Certification - Nail Technician

Swartz Creek High School

High School Diploma from General Studies
CHEVELLE KATEMANCustomer service