Chevelle Palmer
Doubletree by Hilton Philadelphia airport
Philadelphia,PA
16
Years of experience
Customers service professional supporting guest comfort through fast guest amenity requests, accurate updates in hotel systems, and prompt reporting of maintenance concerns. Brings dependable follow-through in busy hotel settings, keeping guest satisfaction at 98% to 100% after service follow-up and rooms and shared spaces clean, ready, and responsive to guest needs. Contributes to a smooth stay experience by handling service requests quickly and protecting guest comfort through reliable property upkeep.
Work History
HOTEL HOUSEPERSON
5 Years 4 Months- Handle guest requests daily for room needs, amenities, and hard-to-find items.
- Respond to guest requests for amenities and room needs through the tablet and Hotsos system.
- Report maintenance concerns for guest rooms and common areas to supervisors for timely repairs.
- Maintain supply room inventory and restock linens, towels, personal care items, and cleaning supplies.
- Keep rooms and common spaces clean and neat while transporting supplies with wheeled carts.
FRONT DESK/ CONCIERGE
16 Years 2 Months- Handle 200+ guest check-ins daily while greeting arrivals and setting up accounts.
- Manage reservations, room assignments, and checkout account reviews to keep front desk transactions accurate.
- Coordinate travel itineraries, transportation, and ticket requests before arrival to support guest plans.
- Support housekeeping, maintenance, food service, deliveries, and property safety checks to keep operations running smoothly.
Butler
2 Years 5 Months- Prepared dining areas and service settings before guest arrivals, keeping presentation standards consistent.
- Delivered food and beverage service with attention to timing, etiquette, and guest preferences.
- Assisted guests with reservation changes, special requests, and day-of scheduling needs.
- Responded to guest concerns promptly, using calm communication to resolve service issues discreetly.
Childcare Assistant Teacher
2 Years 2 Months- Supervised children during indoor and outdoor activities, following classroom routines and basic safety guidelines.
- Assisted lead teachers with lesson preparation, activity setup, and cleanup before and after class sessions.
- Prepared snacks, organized supplies, and maintained a tidy classroom environment throughout the day.
- Observed children closely and reported behavior concerns or injuries to the lead teacher promptly.
Education
Associate Degree in Nursing - LPN
PHARMACY ASSOCIATE.
Current.
High School Diploma
- Graduated with honors
- Dorm girls leader
- Volunteer America Cancer Society
- Volunteer Hilton give kids the world ambassador.
Skills
Customer service
Guest relations
Guest reservation
Guest issue resolution
Concierge services
Coordinate travel
Arrange transportation
Reserve tickets
Food and beverage service
Housekeeping support
Property safety monitoring
Maintenance request tracking
Supply inventory management
Covid-19 vaccination card available upon request
Covid-19 vaccination card available upon request
Timeline
HOTEL HOUSEPERSON
Four Seasons Hotel Comcast Center
06.2021 - CurrentRead More
Butler
Garces Catering
10.2016 - 03.2019Read More
Childcare Assistant Teacher
Delta T group
08.2014 - 10.2016Read More
FRONT DESK/ CONCIERGE
Doubletree by Hilton Philadelphia airport
08.2010 - CurrentRead More
Pennsylvania Institute of Technology
Associate Degree in Nursing from LPN
Read More
Penn foster online
PHARMACY ASSOCIATE.
Read More
Red Rock Job Corps Center
High School Diploma
Read More