Chevelle Stone
Redlands,CA
Summary
Experienced with highlighting casino services and promoting customer loyalty by providing top-notch service in all areas. Handles money and updates guest accounts with speed and accuracy. Committed professional skilled in adhering to casino security strategy and promoting guest satisfaction. Demonstrated success in slot machine troubleshooting and resolution. Enthusiastically pursuing professional opportunities to leverage in-depth knowledge of casino operations. Daily encounters with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Secure Point Solution
Remote , CA
09.2021 - Current
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
Slot Attendant
Yaamava
San Bernardino, CA
01.2021 - Current
- Greeted customers and provided them with information about the gaming machines.
- Collected money from players and paid out winnings when necessary.
- Inspected gaming machines for malfunctions or tampering, and reported issues to supervisors immediately.
- Checked the validity of jackpots won by players and distributed prizes accordingly.
- Maintained a professional attitude with guests while providing excellent customer service.
- Cleaned up spills around slots area in order to maintain a safe environment for patrons.
- Resolved disputes between patrons arising from misunderstandings over game rules or payouts.
- Enhanced customer loyalty by learning names and preferences.
Cashier
Marshalls Department Store
Redlands, CA
11.2020 - Current
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Operated cash register, collected payments and provided accurate change.
- Processed sales transactions to prevent long customer wait times.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Helped with purchases, locating items and signing up for rewards programs.
- Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
- Promoted specific item options to drive sales and achieve add-on purchases.
Ship Dock Worker
Gallo's Bakery
Montclair, CA
08.2020 - 10.2021
- Positioned lifting devices under, over or around loaded pallets, skids and boxes and secured material for transport to designated areas.
- Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
- Protected company inventory by maintaining and organizing storage areas.
- Palletized boxes to streamline movement and shipment.
- Attached identifying tags to containers to mark with identifying information.
- Used electric forklifts and electric pallets to safely move pallets of merchandise.
- Operated forklifts, pallet jacks and semi-trucks as part of cargo transfer operations.
- Packaged outgoing material for shipment by sealing cardboard boxes with tape and shrink-wrapping packages.
Education
High School Diploma -
Fontana High School
Fontana, CA05.2018
Some College (No Degree) - Liberal Arts And General Studies
California State University, San Bernardino
San Bernardino, CASkills
- Customer Service
- Conflict resolution techniques
- Providing change
- Troubleshooting systems
- Accurate money handling
- Documentation skills
- Efficient multitasking
- Serving customer needs
- Repairing machines
- Security awareness
- Time management abilities
- Fraud Detection
- Written Communication
- Stress Management
- Self Motivation
- Attention to Detail
- Customer Engagement
- ID Verification
- Credit and cash transactions
- Scanner operations
- Cash Register Operation
- Returns processing
- Product restocking
- Cash register systems
- Retail Merchandising
- Refunds and exchanges
References
James B. (641) 757-9008
Marina (909) 637-5414
Timeline
Administrative Assistant
Secure Point Solution
09.2021 - Current
Slot Attendant
Yaamava
01.2021 - Current
Cashier
Marshalls Department Store
11.2020 - Current
Ship Dock Worker
Gallo's Bakery
08.2020 - 10.2021
High School Diploma -
Fontana High School
Some College (No Degree) - Liberal Arts And General Studies
California State University, San Bernardino
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