Chevelyn Sevellino
Waianae,HI
Summary
Seasoned General Manager at 808 Pro Cleaners, LLC, adept in operations management and staff training/development. Excelled in securing contracts and enhancing operational efficiency, demonstrating a keen ability to motivate teams and manage budgets. Proven track record in improving customer satisfaction and implementing total quality management practices.
Overview
18
18
years of professional experience
Work History
General Manager
808 Pro Cleaners, LLC
Waianae, HI
11.2024 - Current
- Managed coordination of operations.
- Secured business contracts and maintained ongoing contracts.
- Performed on-site assessments and created competitive bid proposals.
- Oversaw financial planning and expenditure.
- Ensured timely submission and handling of invoices.
- Assessed employee timesheets for accuracy.
- Monitored timely completion of contract specifications by Field Operations Manager.
- Engaged in various fieldwork activities involving janitorial and landscape tasks.
Eligibility Worker II
State of Hawaii, Department of Human Services
Waianae, HI
11.2019 - 10.2022
- Ensured timely registration of new and renewed applications.
- Determined eligibility by conducting client interviews both over the phone and face-to-face.
- Responded to phone inquiries from current and potential clients.
Shift Supervisor
Longs Drugs
Waipahu, HI
02.2020 - 02.2022
- Ensured completion of all overnight tasks within designated hours.
- Organized and displayed sale merchandise accordingly.
- Responded to customer inquiries and resolved complaints efficiently.
Quality Assurance Specialist
Hawaii Medical Service Association, HMSA
Kapolei, HI
03.2015 - 11.2019
- Monitored calls and provided weekly coaching to ensure customer service quality from BlueCard call center representatives.
- Provided constructive tips to improve customer satisfaction based on survey data.
- Monitored and maintained compliance with Medicare Advantage reporting standards.
- Monitored daily case notes to detect potential customer dissatisfaction and identify root causes for reporting purposes.
- Supported corporate initiatives and unit objectives by engaging with staff to gather information.
- Suggested workflow and procedural enhancements.
- Facilitated training programs to familiarize employees with company systems.
Customer Service Representative
Hawaii Medical Service Association, HMSA
Kapolei, HI
03.2013 - 03.2015
- Accurately responded to basic issues received via correspondence and telephone.
- Arranged travel logistics for Quest members.
- Generated training materials and facilitated the onboarding process for new travel coordinators.
- Prepared mandatory documentation for state reporting.
- Recorded call performance metrics for team and each member.
Case Manager
Rescare Workforces - Arbor Child Care Connections
Waipau, HI
02.2009 - 03.2012
- Registered incoming applications and renewals.
- Performed telephonic and face-to-face client interviews to confirm application details and determine eligibility.
- Guided families through documentation process.
- Handled necessary adjustments to subsidies and payment authorizations.
- Ensured accuracy in staff caseload reviews.
Project Support Specialist
ResCare Workforce Services
Waipahu, HI
02.2009 - 03.2011
- Provided assistance to walk-in clients.
- Routed phone inquiries efficiently to appropriate case managers.
- Processed document requests throughout application registration.
- Delegated applications to case managers.
- Facilitated interviews with clients and distributed EBT cards to eligible individuals.
- Processed and mailed documents on a daily basis.
Administrative Assistant
Selective Stone, LLC
Honolulu, HI
08.2006 - 01.2009
- Greeted and assisted all walk-in customers
- Directed calls to appropriate sales representatives and managers.
- Processed invoices efficiently every day.
- Received payments and processed credits, and made daily deposits
- Targeted overdue accounts for written and verbal communication.
- Maintained detailed records of expenses.
- Coordinated schedules for material shipment to outer islands.
Education
Bachelor of Science - Business Management
University of Phoenix
Kapolei06-2018
Skills
- Budget forecasts
- Motivation
- Training and coaching
- Total quality management
- Staff training/development
- Staff supervision
- Operations management
Timeline
General Manager
808 Pro Cleaners, LLC
11.2024 - Current
Shift Supervisor
Longs Drugs
02.2020 - 02.2022
Eligibility Worker II
State of Hawaii, Department of Human Services
11.2019 - 10.2022
Quality Assurance Specialist
Hawaii Medical Service Association, HMSA
03.2015 - 11.2019
Customer Service Representative
Hawaii Medical Service Association, HMSA
03.2013 - 03.2015
Case Manager
Rescare Workforces - Arbor Child Care Connections
02.2009 - 03.2012
Project Support Specialist
ResCare Workforce Services
02.2009 - 03.2011
Administrative Assistant
Selective Stone, LLC
08.2006 - 01.2009
Bachelor of Science - Business Management
University of Phoenix
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