Chevetta Partee
Memphis,Tennessee
Summary
Proven leader in data analytics and operational efficiency at FedEx, I leveraged Python coding and strong work ethic to streamline processes, enhancing data-driven decision-making and reducing costs. Expert in predictive modeling and fostering team collaboration, I drove innovation and significantly improved performance outcomes.
Overview
12
12
years of professional experience
Work History
Data Analysis Specialist
Fedex (remote)
2018.05 - Current
- Provided actionable recommendations based on thorough analysis of historical performance trends.
- Streamlined reporting processes for increased efficiency and improved data visualization.
- Enhanced data-driven decision making by implementing advanced data analysis techniques.
- Identified opportunities for process automation, leading to reduced manual workloads and increased accuracy in data management tasks.
- Drove innovation in the field of data analysis by staying abreast of emerging trends and technologies, incorporating new methodologies into existing workflows as appropriate.
- Supported executive decision-making through the presentation of clear, concise, and well-organized findings from comprehensive analyses.
- Optimized data quality through rigorous validation and cleansing procedures.
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
- Established rapport with customers through active listening skills, empathy, and understanding of their needs or concerns.
- Maintained a high level of confidentiality, protecting sensitive customer information while adhering to all data security protocols.
- Provided personalized assistance to customers, boosting overall satisfaction and retention rates.
- Adhered to company guidelines for quality assurance purposes, ensuring professionalism throughout all communications with clients.
- Maintained organized records of all interactions with clients for future reference or follow-up purposes when necessary.
- Delivered exceptional verbal communication abilities during phone conversations or written correspondence with clients via email or chat platforms.
- Demonstrated adaptability and flexibility in adjusting to changes in schedules, workload, or company priorities.
- Handled escalated situations calmly by applying conflict resolution skills when dealing with challenging customers or complex issues.
- Achieved performance targets consistently by maintaining a strong work ethic and dedication to excellence in customer service.
- Participated in ongoing training sessions to stay current on industry trends, best practices, and company policies or procedures.
Operations Manager
Fedex
2015.12 - 2018.05
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Increased profit by streamlining operations.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Implemented sustainability initiatives, reducing environmental impact.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
HR Administrator
Fedex
2012.08 - 2015.12
- Updated HR database with new employee information, changes in benefits, and other details.
- Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
- Served as a knowledgeable resource for all staff members regarding company policies, procedures, benefits, and other HR-related matters.
- Partnered with department managers to identify staffing needs and develop effective recruiting strategies.
- Maintained up-to-date knowledge of HR best practices, applying this expertise when advising managers on employee matters.
- Prepared new hire letters, employee contracts, and corporate policies.
- Developed policies and procedures that align with company objectives and legal requirements.
- Conducted thorough recruitment processes to attract top talent in the industry.
- Managed FMLA leave requests, balancing employee needs with organizational requirements for productivity.
- Oversaw hiring, staffing, and labor law compliance.
- Organized company-wide events designed to boost employee morale.
- Enhanced employee retention by developing and implementing comprehensive onboarding programs.
- Coordinated employee events and recognition programs to promote a positive work culture and strengthen team relationships.
- Provided guidance on employment law compliance, reducing the risk of litigation and penalties for the organization.
- Created an inclusive work culture by promoting diversity and inclusion initiatives.
Education
International Business Economics - Police Science
Tennessee State University
Nashville, TNSkills
- R Programming
- NoSQL Databases
- Data Governance
- Web Scraping
- Natural Language Processing
- ETL processes
- Text Analytics
- Machine Learning
- Advanced Excel
- Data Security
- Big Data Analytics
- Project Management
- Data formatting
- Data programming
- Technical Analysis
- Clear and Concise Communication
- Enterprise Application Integration
- Performance Data Synthesis
- Business Management
- Analytical Problem Solving
- Data quality assurance processes
- Strong Work Ethic
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Assisted in the analysis of large sets of data, resulting in a positive impact on the company's overall performance.
- Demonstrated strong attention to detail, resulting in a 25% decrease in errors.
- Provided support to senior data analysts, resulting in a positive impact on the company's overall performance.
Timeline
Data Analysis Specialist
Fedex (remote)
2018.05 - Current
Operations Manager
Fedex
2015.12 - 2018.05
HR Administrator
Fedex
2012.08 - 2015.12
International Business Economics - Police Science
Tennessee State University