Chevin Meadows
Akron
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Safran Electrical & Power
12.2022 - 05.2023
- Provided company standard customer assistance for issues or complaints from customers.
- Handled ordering and shipping of aircraft that needed repair.
- Utilized SAP computer system for order management and tracking.
- Organized financial invoices for customers, ensuring accurate processing and order fulfillment.
- Assisted in financial collections by tracking down and contacting customers with outstanding balances.
- Ranked #1 in time efficiency for product shipments and payment processing.
- Temp Job
Assistant Manager
Versified Expressions Entertainment Lounge
07.2022 - 11.2022
- Provided strong customer service to ensure a positive experience for all guests.
- Organized and maintained financial records and bookkeeping.
- Developed marketing strategies for weekly events.
- Conducted creative workshops for children aged 8-16.
- Managed financial invoices and contracts.
- Build relationships with customers to attract new clients and nurture existing ones.
Customer Service Representative
Citizens Bank
11.2021 - 06.2022
- Provided excellent customer service, meeting and exceeding customer expectations.
- Achieved individual and team incentives.
- Build relationships with customers to understand their financial goals.
- Assisted customers in the process of purchasing homes.
- Offering financial products and services tailored to customer needs.
- Provided financial advice and budgeting support.
- Assisted in opening business accounts and offering lines of credit.
Customer Service Representative and Manager Assistant
Enterprise Rent-A-Car
05.2019 - 10.2021
- Delivered outstanding customer service, consistently meeting quotas.
- Evaluated vehicles and determined necessary repairs.
- Established relationships with automotive businesses and potential customers.
- Participated in monthly training sessions to stay updated on products and changes.
- Promoted to Manager Assistant in September.
- Ranked #2 out of 139 employees on the August Sales Matrix tracker.
Sales Associate
Great Lakes Honda
08.2016 - 05.2019
- Cultivated leads for new and used car sales.
- Conducted sales interviews with a strong closing ratio.
- Overcame objections, negotiated pricing, and upsold warranties and services.
- Stayed informed on vehicle products and features to effectively explain them to customers.
- Implemented a retention strategy to build and retain customers and generate referrals.
- Tracked sales data for weekly and monthly reporting.
Summer Intern
Verus Sports Management
06.2015 - 08.2015
- Participated in the evaluation of prospective clients for professional football leagues.
- Managed the profitability indicators of seven athletes, including tracking performance indicators.
- Assisted in training and workout routines for over twenty players.
- Acted as a community liaison during promotional activities and events.
Education
Bachelor of Science Degree - Sociology
Tuskegee University
01.2016
Skills
- Analyzing complex performance data
- Strong sales closing techniques
- Excellent verbal and written communication skills
- Strong customer service skills
- Mentoring and coaching athletes and youth
- Community liaison and coordinator of outreach programs
Community Service
Alchemy, Akron, Ohio-based male youth minority group, Volunteer facilitator and member, Akron, Ohio, 2007, Present, Providing support and guidance to youth.
Timeline
Customer Service Representative
Safran Electrical & Power
12.2022 - 05.2023
Assistant Manager
Versified Expressions Entertainment Lounge
07.2022 - 11.2022
Customer Service Representative
Citizens Bank
11.2021 - 06.2022
Customer Service Representative and Manager Assistant
Enterprise Rent-A-Car
05.2019 - 10.2021
Sales Associate
Great Lakes Honda
08.2016 - 05.2019
Summer Intern
Verus Sports Management
06.2015 - 08.2015
Bachelor of Science Degree - Sociology
Tuskegee University
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