Chevon Cox

Work History

Assistant Property Manager

Royal American Management Westchester Apartments

Sylacauga, Alabama

01.2018 - Current

Developed new policies for tenant leases as well as procedures for handling rent payments and security deposits.
Handled resident complaints and expedited maintenance requests.
Checked common areas regularly to keep neat, clean and free of debris.
Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
Ensured compliance with local laws and regulations related to property management.
Advertised vacancies through various media outlets such as newspapers, websites, social media platforms.
Processed applications received from prospective tenants verifying credit history, employment status.
Escalated critical issues to property manager to promote immediate resolution.
Met with clients to negotiate management and service contracts.
Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
Oversaw daily operations, maintenance, and administration of various properties.
Initiated eviction proceedings when necessary according to state law guidelines.
Developed strong, professional relationships with residents by delivering exemplary service and engagement.
Handled complaints from tenants regarding maintenance issues and resolved them promptly.
Liaised between construction manager and tenant during build-out phase of tenant suite.
Created tenant files, maintained records of rental payments, and tracked lease agreements.
Collected monthly assessments, rental fees, deposits and payments.
Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
Organized community events to foster positive relationships among residents.
Conducted tours of vacancies with prospective tenants.
Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
Prepared and submitted monthly tenant visit logs.
Ensured compliance with all applicable laws related to fair housing practices.
Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.

Emergency medical technician

EMT AMBULANCE

Birmingham, AL

01.2011 - Current

Astablishing patient carePatient TriageDriver of Emergency VehiclesI.V establishment and other medsjust overall care of patients
Bandaged wounds and determined necessity for stitches or sutures.
Administered first aid treatment or life support in prehospital settings.
Responded quickly to emergency calls, assessed the situation and provided appropriate treatment for illnesses or injuries.
Maintained patient vital signs, including blood pressure, respiration rate, pulse rate, temperature, oxygen saturation level and pain levels.
Evaluated illnesses or injuries to establish and prioritize medical procedures.
Calmed patients by carefully explaining each step and remaining composed.
Collaborated with team members and other first responders, ensuring consistent communication to maintain order and efficient care delivery.
Documented patient condition and treatment to facilitate plan of care.
Observed and assessed incident scenes to maintain safety of first responders.
Assisted in providing medical care to patients with life-threatening conditions and injuries.
Operated ambulance to and from scenes and emergency facilities, responding to dispatch calls for emergent medical assistance.
Evaluated patients' medical status and monitored vital signs during transit.
Rendered direct patient care by stabilizing patients and determining course of action based on triage.
Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
Transported patients from accident scenes to hospitals in emergency vehicles.
Cleaned and sanitized ambulance and supplies between calls.
Communicated with dispatchers or treatment center personnel to exchange information and arrange patient intake.
Developed strong rapport with other medical professionals to foster quality and efficient patient care.
Trained new hires by offering insight into job duties and assessing shift performance.
Performed CPR and used defibrillator on cardiac patients.
Assessed emergency situations and prioritized medical care for patients.
Asked patients questions about over-the-counter medications, prescriptions and illicit drug activity to identify side effects or signs of overdose.
Observed, recorded and reported patients' condition or injury and treatment provided.
Communicated effectively with physicians and hospital personnel regarding patient's condition during transport process.

Veterinary Assistant

Moore Animal Hospital

Moody, AL

02.2005 - 12.2010

Utilized professional veterinary tools and skills to care for injured animals and manage their medical treatment
Carried out an annual on-site veterinary medical exam and annual spay/neuter surgery on [x] dogs and [x] cats
Received general education in animal care, such as how to administer general anesthesia, basic surgical techniques, and care of common illnesses
Focused on ensuring the health and well-being of animals in our care, handling an average of [x] sick and injured pets daily for [x] months
Focused on ensuring the health and well-being of animals in our care, handling an average of [x] sick and injured pets daily for [x] months
Supported euthanasia procedures and disposal following regulations and owner preferences.
Examined animals for behavioral changes or clinical symptoms indicating illness or injury.
Helped veterinarian with neutering, tooth removal and casting broken bones.
Attended regular continuing education courses related to veterinary medicine.
Cleaned and maintained kennels, holding areas and surgical rooms.
Observed patients' conditions post-treatment or surgery to ensure healing process was progressing well.
Handled and restrained animals following safety requirements and procedures.
Cleaned and sterilized exam rooms between appointments.
Delivered emergency first aid to sick or injured animals.
Educated clients on proper animal health care routines.
Offered every owner exceptional customer service and support as well as top-notch care to each animal.
Ensured that cages were kept clean at all times.
Prepared laboratory slides for microscopic examinations.
Clipped animals' claws and polished teeth to maintain hygiene.
Trained new veterinary staff on office procedures and requirements.
Operated radiographic and ultrasound equipment.
Completed enemas, catheterizations and intravenous feedings.
Maintained accurate medical records of all patients.
Obtained information and history from clients to maintain medical charts.
Reviewed pet records from daily visits and appointments, entering important data into system.
Interpreted lab results for heartworm testing, parasites, and skin scrapings.
Recorded patient food and water intake and output levels on a daily basis.
Advised clients on animal care, nutrition and behavior problems.
Dispensed medications orally or topically as directed by veterinarian.
Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
Responded promptly to emergency calls after hours.
Performed routine laboratory tests including urinalysis, microbiology cultures and hematology.
Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
Monitored post-surgical pet care and administered medication under vet direction.
Addressed healthcare needs of animals by coordinating with veterinarians and following orders.

Office Assistant

Parker and Sons

Irondale, AL

06.1998 - 08.2008

Maintained an average [x]-minute response time on all calls, texts, and emails
Created a Web portal for customer feedback and service requests, resulting in a [x]% increase in service satisfaction
Handled [x] customer requests and maintained accurate notes for each request
Proactively addressed client complaints and resolved them in [x] minutes or less, with a [x]% satisfaction rate
Ensured all workflow processes were automated and efficient and managed a semi-automated payroll process
Payroll
Filing
Service call setups
Answered telephones, directed calls, and took messages.
Managed daily office operations and maintained a clean and efficient workspace.
Copied, sorted and filed records of office activities and business transactions.
Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
Assisted with special projects as needed by researching information on the internet or through other sources.
Coordinated travel arrangements for office personnel.
Delivered messages and ran errands.
Opened, sorted and routed incoming mail and prepared outgoing mail.
Performed data entry tasks into various computer systems accurately and efficiently.
Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
Conducted research and compiled data for reports and projects.
Prepared meeting agendas, attended meetings and recorded and transcribed minutes.
Communicated with customers, employees and vendors to answer questions and address complaints.
Ordered office supplies and managed inventory to ensure a well-stocked office.
Monitored office expenses and submitted purchase requests.
Facilitated communication within the office and with external partners.
Conducted data entry tasks with a high level of accuracy and efficiency.
Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
Greeted visitors, determined their needs and directed them to the appropriate personnel.
Operated photocopiers and scanners, facsimile machines and personal computers.
Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
Maintained an organized filing system of paper documents and electronic files.
Completed and mailed contracts, invoices or checks.
Answered and directed phone calls to appropriate staff members.
Developed organizational filing systems for confidential customer records and reports.
Facilitated internal communication by distributing memos and announcements.
Monitored and directed work of lower-level clerks.
Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
Handled incoming and outgoing mail and packages, including preparation for shipping.
Computed, recorded and proofread data or reports.
Troubleshot office equipment, computer hardware and software issues.
Monitored office supply stock levels and placed timely orders for replenishment.
Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
Maintained filing systems, both electronic and physical, for easy document retrieval.

Trainer

Logan's Roadhouse

Birmingham, AL

10.1996 - 12.2000

Supervised, evaluated or referred instructors to skill development classes.
Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
Monitored, evaluated and recorded training activities or program effectiveness.
Recommended changes or improvements in existing training processes as needed.
Created and offered additional materials to enhance training.
Conducted onboarding sessions to orientate new staff members about company policies and procedures.
Trained newly hired top talent to fill key positions and maximize productivity.
Scheduled classes based on availability of classrooms, equipment or instructors.
Suggested and offered specific training programs to help workers maintain or improve job skills.
Designed and developed training materials for new employees in the organization.
Resolved any issues raised by participants during the training session in a timely manner.
Provided constructive feedback and positive reinforcement to keep trainees motivated.
Explained goals and expectations required of trainees.
Assisted with developing online learning modules for remote learners.
Maintained up-to-date records of trainee progress and provided regular updates to management team.
Obtained and organized manuals, guides and visual materials for development and training purposes.
Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
Maintained strong knowledge by participating in workshops, conferences, and online education classes.
Selected and assigned instructors to conduct training.
Provided feedback on employee performance based on observed results during training sessions.
Participated in and attended meetings or seminars to obtain information for use in training programs.
Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
Utilized various software and tools to streamline processes and optimize performance.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Summary

Overview

Work History

Assistant Property Manager

Emergency medical technician

Veterinary Assistant

Office Assistant

Trainer

Education

Bachelor of Science -

High School Diploma -

Skills

Timeline

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