Chevon Jones
Bakersfield,US
Summary
Excellent collection and claims procedures knowledge, as well as strong communication skills for resolving customer issues. Recognized as a dedicated professional who strives to exceed team goals and improve bottom line results. Recognized for motivating management team members to achieve their goals and fostering innovative work environments. Veteran Collections 7 years background to growing collections agency. Expert in debt collections, repayment negotiations and repayment plan development. Successful in managing escalated accounts and producing aging reports to cut down delinquent invoices.
Overview
10
10
years of professional experience
Work History
Collection Specialist
Account Control Technology, Inc.
07.2014 - 11.2018
- Identified, researched, and resolved billing variances to maintain system accuracy and currency
- Used scripted conversation prompts to convey current account information and obtain payments
- Set up drafts and processed immediate payments after conducting thorough research and analysis of the account
- Maintained a calm and professional demeanor while providing excellent customer service on all calls in difficult situations
- Handled a high volume of inbound calls related to delinquent account reconciliation
- Met or exceeded performance goals on a consistent basis
- Worked in a call center, where handling around 80 outbound/ inbound calls that were both manually and automatically dialed
- Mentored and trained new team members on scripts, company services, and performance strategies
- Used skip tracing and other methods to locate debtors
- Contacted clients who were behind on payments to set up payment plans and discuss restructuring options.
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Financial Aid Coordinator
Conduent
07.2013 - 09.2014
- Explained highly technical financial information to applicants in an easy-to-understand manner
- Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
- Answered 70 plus calls per 8hr shift to help customers with their questions and concerns
- Assisted students in completing complex financial aid forms, reducing errors and increasing successful applications.
- Coordinated scholarships and awards programs, recognizing outstanding academic achievement among eligible students.
- Solved [FASA] issues, improved operations, and provided excellent customer service.
Office Assistant
Bakersfield City School District
04.2011 - 05.2013
- Provided expert clerical support by handling a wide range of routine and special requests efficiently
- Routed incoming calls and faxes and wrote detailed messages to speed up response
- Interacted professionally with customers by phone, email, or in person to provide information and direct them to the appropriate staff members
- Kept track of inventory and placed orders for office supplies, always looking for the most cost-effective options
- Was in charge of sorting and distributing office mail as well as keeping track of incoming shipments for corporate records
- Trained Purchased and maintained office supply inventories while adhering to budgetary guidelines.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Customer Care Representative
ACS
02.2009 - 03.2011
- Explained charges, fees, sales terms, and service agreements to over 70 customers on a daily basis
- Provided customer service to 80 callers each 8 hour shift
- Deal with irritated customers
- Was in charge of responding to customer inquiries and resolving complaints
- Keeping track of customer interactions and transactions, including inquiries, complaints, and comments
- Provided competent customer service and quick problem-solving in response to customer needs
- Resolve customer service or billing complaints by refunding money and adjusting bills, among other things.
- Managed high call volume with exceptional professionalism and efficiency.
Education
High School Diploma -
Stockdale High School
Bakersfield, CA05.2007
Associate of Arts And Sciences - Liberal Arts And General Studies
Bakersfield College
Bakersfield, CA06.2007
BBA - Criminal Justice Human Services
Colorado Technical University
Colorado Springs, CO05.2026
Skills
- Problem resolution
- Organization
- Operational improvement
- Accurate payment posting
- Team building
- Customer service
- Process improvement
- Multi Line phone system
- Collections Skip Tracing
- Business - Some college (No degree)
- Debt recovery
- Invoice Processing
- Payment Negotiations
Timeline
Collection Specialist
Account Control Technology, Inc.
07.2014 - 11.2018
Financial Aid Coordinator
Conduent
07.2013 - 09.2014
Office Assistant
Bakersfield City School District
04.2011 - 05.2013
Customer Care Representative
ACS
02.2009 - 03.2011
High School Diploma -
Stockdale High School
Associate of Arts And Sciences - Liberal Arts And General Studies
Bakersfield College
BBA - Criminal Justice Human Services
Colorado Technical University
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