Chevon McKenzie
Orlando
Summary
.Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Overview
12
12
years of professional experience
Work History
Bankcard Specialist
Truist Bank
02.2018 - 06.2024
- Maintained accurate records of customer interactions and feedback.
- Identified needs of customers promptly and efficiently.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Utilized skip tracing techniques including phone calls, internet searches and databases.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Resolved balance errors using accounting software.
Customer Service Representative
FISERV
02.2017 - 12.2018
- Provided excellent customer service while assisting with lease solutions
- Logging customer information by computer
- Making outbound calls to customers, as well as taking inbound calls regarding lease agreements
- Provided purchase pricing to both lease holders and dealerships.
Customer Service Representative
AEI
07.2014 - 01.2017
- Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Logged customer information and set installation dates.
Customer Service Representative
CONVERGYS
09.2012 - 07.2014
- Provided excellent customer service while helping to troubleshoot television issues
- Logged customer information and set installation dates
- Generated sales of cable packages
- Kept records of customer transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Assisted customers by telephone as well as live chat
- Demonstrated professionalism and courtesy with customers at all times
- Identified and solved technical issues with a variety of diagnostic tools
- Conducted research to address customer concerns.
Education
Associate of Arts - Emergency Medical Technology
VALENCIA COLLEGE
ORLANDO, FLORIDAAPOPKA HIGH SCHOOL
APOPKA, FLORIDASkills
- Microsoft Office proficient
- Exceptional communication skills
- Computer Literate (Word, Excel, Outlook, PowerPoint, Outlook
- Proficient in cash management
- Credit card processing
- Attention to detail
- Highly organized
- Quality Assessment
References
References available upon request.
Timeline
Bankcard Specialist
Truist Bank
02.2018 - 06.2024
Customer Service Representative
FISERV
02.2017 - 12.2018
Customer Service Representative
AEI
07.2014 - 01.2017
Customer Service Representative
CONVERGYS
09.2012 - 07.2014
APOPKA HIGH SCHOOL
Associate of Arts - Emergency Medical Technology
VALENCIA COLLEGE
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