Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chevonne Goodwin

Plano,TX

Summary

Responsible Medical Claims Processor with strong attention to detail and juggles multiple tasks. Bilingual go-getter committed to handling claims expeditiously. Effective Medical Claims Processor with strong background building rapport with providers to discuss claim status or claim denials. Driven performer equipped to handle multiple administrative tasks effectively. Exemplary worker with highly investigative skills when processing claims. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Ambitious Enrollment Specialist with exemplary listening and communication skills. Adept at planning, organizing and facilitating enrollment process. Dedicated to keeping customers happy and maximizing employee participation.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Wex, Inc
08.2022 - Current
  • Ensured customer satisfaction, resolved service problems, maintained customer accounts, and provided product information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Medical Claims Processor

United Healthcare Group
02.2021 - 04.2022
  • Evaluated pending claims, reviewed claims for accuracy, inputted data, and tracked differences between plans.
  • Increased claim processing efficiency by implementing new software and streamlining workflows.
  • Reduced errors in claims submissions through meticulous attention to detail and thorough review processes.
  • Maintained a high level of customer satisfaction by promptly addressing inquiries and resolving issues related to medical claims.
  • Assisted in the development of training materials for new hires, improving overall team knowledge and productivity.

Document Processing Specialist

Associa Home Ownership Company
02.2020 - 02.2021
  • Prepared final documentation for new homeowners, reviewed loan files and title commitments, and organized and processed client data.
  • Enhanced document processing efficiency by implementing advanced scanning and indexing techniques.
  • Streamlined workflow for faster turnaround time, utilizing automation tools in document management systems.
  • Reduced errors in processed documents by conducting thorough quality checks and implementing corrective measures.
  • Assisted team members with complex tasks, contributing to overall project success and timely completion.

Insurance Recruiter

United American Insurance Company
07.2019 - 02.2020
  • Conducted client interviews, investigated and resolved claim discrepancies, and ran claim reports.

Dispatch Representative

AAA Parking
07.2014 - 07.2019
  • Scheduled and dispatched Field Technicians, assessed claims and resolved customer issues.

Guest Service Manager

Walmart
02.2012 - 07.2014
  • Oversaw front office workflow, trained staff, and organized accounting reports.

Education

Associate of Applied Science -

Collin College
Plano, TX
06.2026

Skills

  • Coding & Billing
  • Provider Relations
  • Liability
  • Underwriting
  • Policy Coverage
  • Medicare & Medicaid
  • Quality Assurance
  • Filing and Archiving
  • Investigations
  • Microsoft Office Suite
  • Claims Reports & Documentation
  • Individual & Group Insurance
  • Documentation and Research
  • Service Level Agreement Fulfillment
  • Accounts Payable & Receivable
  • Clerical Administration
  • Loss Data Collection
  • Database Maintenance
  • Risk Analysis
  • Client Communication
  • Negotiation
  • Policy Interpretation
  • Research & Reporting
  • Claims Processing
  • Medical Reimbursement
  • Report Generation
  • Data Entry
  • Paperwork Processing
  • Problem-Solving Abilities
  • Office Administration
  • Claims Review
  • Transactions Reconciliation
  • Regulatory Compliance

Timeline

Customer Service Representative

Wex, Inc
08.2022 - Current

Medical Claims Processor

United Healthcare Group
02.2021 - 04.2022

Document Processing Specialist

Associa Home Ownership Company
02.2020 - 02.2021

Insurance Recruiter

United American Insurance Company
07.2019 - 02.2020

Dispatch Representative

AAA Parking
07.2014 - 07.2019

Guest Service Manager

Walmart
02.2012 - 07.2014

Associate of Applied Science -

Collin College
Chevonne Goodwin