Chevy Valentine
Nashville ,TN
Summary
Dynamic Assistant Store Manager with a proven track record at Lowes Home Improvement, excelling in operational efficiency and customer service. Skilled in team leadership and employee engagement, I successfully implemented strategies that enhanced sales performance and customer satisfaction, fostering a positive shopping environment and driving team productivity.
Overview
1
1
year of professional experience
Work History
Assistant Store Manager of Operations
Lowes Home Improvment
Nashville, TN
11.2024 - 04.2026
- Facilitated daily operational processes and inventory oversight to streamline store performance.
- Supported staff training programs to enhance customer service quality and product knowledge.
- Coordinated departmental workflow to ensure compliance with company policies and procedures.
- Implemented visual merchandising standards to improve product presentation and sales performance.
- Resolved customer inquiries and complaints, fostering a positive shopping experience.
- Led team meetings to communicate operational goals and motivate staff towards achieving targets.
- Monitored employee performance, providing feedback and coaching to enhance productivity levels.
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
- Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
- Conducted regular audits on store procedures and performance, identifying areas for improvement and implementing corrective action plans.
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.
- Maintained visual merchandising standards throughout the store to create an appealing shopping environment for customers.
- Played a key role in achieving consistently high customer satisfaction ratings by addressing concerns promptly and providing solutions that exceeded expectations.
- Promoted a safe work environment by enforcing company safety policies and addressing potential hazards promptly.
Education
High School Diploma -
Harpeth High School
Kingston Springs, TN05.2016
Skills
- Operational efficiency
- Scheduling coordination
- Store maintenance
- Employee engagement
- Customer service
- Problem-solving
- Customer service and engagement
- Time management
- Attention to detail
- Customer experience
- Verbal and written communication
- Customer service management
- Store operations
- Relationship building and management
- Customer relations
- Incident reports
- Team building and leadership
- Goals and performance
- Flexible schedule
- Billing
- Team management
- Store opening and closing
- Inventory counting
- Hiring and training
Timeline
Assistant Store Manager of Operations
Lowes Home Improvment
11.2024 - 04.2026
High School Diploma -
Harpeth High School