Summary
Overview
Work History
Education
Skills
Accomplishments
Reading and Crafts
Timeline
Generic

Chewetere A Henderson

Rockford,IL

Summary

Skilled at routing calls and mail, setting appointments and documenting information. Good customer service and data entry skills and capability to handle multiple phone lines. Dedicated customer service professional well-versed in operating multi-line systems. Competent in administrative tasks such as photocopying and typing. Offering excellent organizational, communication and problem-solving abilities developed over 11 years of related experience. Versatile Switchboard Operator skilled in managing high-volume work in fast-paced 11 environments. Experienced making connections, taking messages and calling out announcements. Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image.

Overview

20
20
years of professional experience

Work History

Switchboard Operator

Mercy Health Hospital
04.2012 - Current
  • Connected callers with appropriate professional, department, or business
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department
  • Answered calls on1 ring and engaged customers with friendly, professional demeanor
  • Documented messages and forwarded to correct individual
  • Received incoming calls and paged individuals and departments over PA system
  • Solved customer inquiries regarding products, orders and account balances quickly to meet service targets
  • Followed up on customer inquiries to confirm issues were adequately addressed
  • Supported customers by managing 400 calls per day efficiently while maintaining professionalism and upbeat tone
  • Collected and verified telephone numbers, addresses, and proper spelling of names

Customer Service Representative

BMO Harris Bank
06.2003 - 11.2011
  • Handled customer inquiries and suggestions courteously and professionally
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Answered constant flow of customer 400 calls with minimal wait times
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Updated account information to maintain customer records
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Responded to customer requests for products, services, and company information

Education

High School Diploma -

West High School
Rockford, IL
06.1980

Skills

  • Credit Card Transaction Processing
  • Call Routing
  • Company Directory
  • Professional Communication

Accomplishments

  • Achieved [Result] through effectively helping with [Task].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Collaborated with team of [Number] in the development of [Project name].

Reading and Crafts

I Kidd U Knots is the name of my Craft business where I created simple designs according to the customer needs and wants to add beauty and simplicity to any home.  My reads are mystery novels and  science fiction and intrigue my curiosity and suspicion.

Timeline

Switchboard Operator

Mercy Health Hospital
04.2012 - Current

Customer Service Representative

BMO Harris Bank
06.2003 - 11.2011

High School Diploma -

West High School
Chewetere A Henderson