Summary
Overview
Work History
Education
Skills
Timeline
Barista

Cheyan Wiggins

Bristol,CT

Summary

Developed leadership and team management skills in fast-paced retail environment, focusing on efficient operations and customer satisfaction. Adaptable and quick to learn, with proven ability to handle diverse responsibilities and challenges. Looking to transition to new field, leveraging strong organizational and communication skills.

Overview

7
7
years of professional experience

Work History

Shift Manager

Dunkin' Donuts
10.2021 - Current
  • Oversaw equipment maintenance schedules to minimize downtime during shifts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

Food Service Worker

Pure Foods
04.2021 - 11.2021
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Caregiver

Companions & Homemakers, Inc
12.2020 - 03.2021
  • Created engaging activities that stimulated mental and physical wellness of clients.
  • Provided companionship and emotional support by engaging in meaningful conversations and activities.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Picker/Packer

Westaff
10.2020 - 11.2020
  • Packed items securely to prevent damage during transit.
  • Inspected products for quality and accuracy before packing.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Printed labels, packaged boxes, and loaded into outbound containers.

Customer Service Representative

Edible Arrangements
07.2020 - 08.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Contributed to store profitability by identifying opportunities for upselling and cross-selling products.

Crew Member

Wendy's
11.2019 - 03.2020
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Crew Member

McDonald's
03.2019 - 06.2019
  • Followed health and safety guidelines to ensure a safe environment for customers and staff.
  • Fostered teamwork with crew members by collaborating during peak hours to ensure smooth operations.
  • Handled cash transactions to provide accurate change and maintain cash drawer integrity.
  • Worked front counter, drive-thru and other areas.
  • Engaged with customers to gather feedback and enhance overall dining experience.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.

Education

High school or equivalent - General

Francis T. Maloney High School
Meriden, CT

Skills

  • Cash Flow Handling
  • Decision-making
  • Customer Service Expertise
  • Employee training
  • Opening and closing procedures
  • Dependable Performance
  • Customer Complaint Resolution
  • Positive Attitude
  • Effective Work Delegation
  • Shift leadership
  • Collaborative Team Leadership
  • Phone etiquette
  • Problem-solving

Timeline

Shift Manager

Dunkin' Donuts
10.2021 - Current

Food Service Worker

Pure Foods
04.2021 - 11.2021

Caregiver

Companions & Homemakers, Inc
12.2020 - 03.2021

Picker/Packer

Westaff
10.2020 - 11.2020

Customer Service Representative

Edible Arrangements
07.2020 - 08.2020

Crew Member

Wendy's
11.2019 - 03.2020

Crew Member

McDonald's
03.2019 - 06.2019

High school or equivalent - General

Francis T. Maloney High School

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Cheyan Wiggins