Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Cheyane Mohorko

Mukwonago,WI

Summary

Facilities management professional with focus on maintaining and improving facility operations. Known for reliability and flexibility in adapting to changing needs. Strong team collaboration and problem-solving skills, ensuring seamless operations and high standards.

Overview

9
9
years of professional experience

Work History

Facilities Manager

Jones Lang Lasalle
02.2024 - Current
  • Responded to building emergencies and managed repairs.
  • Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
  • Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
  • Managed vendor relationships for cost-effective services, ensuring quality and timely completion of projects.
  • Achieved cost savings through negotiating service contracts, leveraging long-term relationships with trusted suppliers.
  • Evaluated subcontractor performance for quality assurance purposes, maintaining strong partnerships while holding service providers accountable for their work.
  • Controlled expenses to meet budget requirements.
  • Supervised staff of 4 in day-to-day activities.
  • Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
  • Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.

Project Manager

CBRE
10.2022 - 02.2024
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Sourced, vetted and managed vendors needed to accomplish project goals.

Service Project Manager

Lee Mechanical
09.2020 - 09.2022
  • Developed strong relationships with clients, fostering trust and repeat business opportunities.
  • Achieved successful project delivery, adhering to strict budgetary constraints and ensuring high-quality outcomes.
  • Served as a key point of contact for clients, addressing concerns professionally and promptly while offering tailored solutions when necessary.
  • Continuously developed professional expertise in service project management through active participation in industry conferences, workshops, and training sessions.
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Negotiated with vendors to secure best prices for parts and supplies.

Account Representative

Ahern Fire Protection
01.2016 - 09.2020
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Contacted customers to assess satisfaction and current needs.
  • Assisted clients in navigating complex financial and legal processes to reduce risks.
  • Kept detailed records of customer interactions for optimal traceability.
  • Identified possible at-risk accounts enabling preemptive intervention measures before any loss or dissatisfaction occurred.
  • Collaborated with internal teams to develop tailored solutions for key accounts, fostering long-term partnerships.
  • Supported customer satisfaction through regular follow-up and communication.
  • Interpreted financial data to identify trends and opportunities.
  • Presented professional image consistent with company's brand values.
  • Built relationships with customers and community to promote long term business growth.

Education

Business Management

Waukesha County Technical College
Pewaukee, WI
05-2018

Skills

  • Budgeting and financial management
  • Building inspections
  • Planning and scheduling
  • Grounds management
  • Decision-making
  • Organizational skills
  • Project management
  • Interpersonal communication
  • Multitasking Abilities
  • Analytical thinking
  • Written communication
  • Teamwork and collaboration
  • Problem-solving

Affiliations

  • SEW IFMA

Timeline

Facilities Manager

Jones Lang Lasalle
02.2024 - Current

Project Manager

CBRE
10.2022 - 02.2024

Service Project Manager

Lee Mechanical
09.2020 - 09.2022

Account Representative

Ahern Fire Protection
01.2016 - 09.2020

Business Management

Waukesha County Technical College

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Cheyane Mohorko