Cheyann Bailey
Klamath Falls,OR
Summary
Skilled in customer service and inventory management, I significantly enhanced guest satisfaction at Fairfield Inn & Suites by Marriot through exceptional service and efficient problem-solving. Trained Albertsons' staff, improving service quality and operational efficiency. Excelled in multitasking and maintaining high cleanliness standards, contributing to a positive and efficient work environment.
Overview
2
2
years of professional experience
Work History
Breakfast Attendant
Fairfield Inn & Suites by Marriot
05.2024 - Current
- Prepared various breakfast dishes, resulting in a diverse and satisfying menu to cater to guest preferences.
- Enhanced customer satisfaction by promptly and efficiently preparing breakfast items.
- Provided exceptional customer service, addressing guest inquiries and resolving issues in a timely manner.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Set up buffet stations daily, displaying an appealing presentation of food items for guests to enjoy.
- Managed time efficiently to complete all assigned tasks before the start of breakfast service each day.
- Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
- Managed food preparation tasks effectively, meeting the demands of peak service hours with ease.
- Restocked serving dishes, utensils, and condiments as needed to ensure optimal availability for guests throughout breakfast service hours.
- Assisted with special dietary requests, accommodating guests'' needs and ensuring their satisfaction.
- Collaborated with fellow team members to maintain smooth operations during busy breakfast hours.
- Ensured cleanliness of dining area, maintaining a welcoming environment for guests.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
Barista Trainer
Albertsons Grocery Store
05.2022 - 05.2024
- Taught proper procedures and strategies for success to new employees.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Handled cash and processed payments accurately to avoid errors.
- Assisted in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels.
- Anticipated customer needs and responded accordingly to increase customer satisfaction.
- Addressed and handled customer complaints in polite and professional manner.
- Maintained a clean and organized area for an enjoyable guest experience.
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Education
Associates in Business - Business Administration And Management
Klamath Community College
Klamath Falls, OR03-2025
High School Diploma -
Bonanza High School
Bonanza, OR06-2022
Skills
- Cleanliness standards
- Efficient multitasking
- Sanitation Practices
- Stocking
- Problem-Solving
- Customer Service
- Decision-Making
- Employee relations and conflict resolution
- Inventory Management
- Inventory Control
- Project Leadership
- Organizational Management
Timeline
Breakfast Attendant
Fairfield Inn & Suites by Marriot
05.2024 - Current
Barista Trainer
Albertsons Grocery Store
05.2022 - 05.2024
Associates in Business - Business Administration And Management
Klamath Community College
High School Diploma -
Bonanza High School
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