CheyAnn May
Lake View Terrace,CA
Summary
Highly organized and energetic server dedicated to going above and beyond to create an unforgettable guest experience. Effective at promoting team success through communication. Offering superior work ethic capable of working in fast-paced environment.
Overview
9
9
years of professional experience
Work History
Lead Server
Morton's The Steakhouse
Los Angeles, CA
04.2021 - Current
- Quickly developed relationships with guests including VIPs
- Complete 20 steps of service with every guest to ensure a satisfactory and memorable dining experience
- Advised on menu selection promoting upsells and featured items
Server
Black Angus Steakhouse
Burbank, CA
09.2019 - 03.2020
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Greeter/Server
Nick's Restaurant
08.2018 - 06.2019
- Created orders, documented special requirements and discussed needs with Heart of House to provide guests with desired food and minimize complaints
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Utilized excellent time management to greet guests, while responsible for answering telephone, recording reservations, and responding to guest inquires
Lead Server
Nikka Japanese Restaurant
03.2017 - 07.2018
- Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
Server
Itsuki Japanese Restaurant
05.2016 - 01.2017
- Prepared beverages and filled food orders for guests
- Monitored guests for satisfaction and immediately reported concerns to management
Education
Associate of Arts -
Pasadena City College
Pasadena, CA2020
Skills
- Food sales and promotion
- Point of sale knowledge
- Detail oriented
- Team-oriented
- Responsible and reliable
- Exceptional interpersonal skills
Timeline
Lead Server
Morton's The Steakhouse
04.2021 - Current
Server
Black Angus Steakhouse
09.2019 - 03.2020
Greeter/Server
Nick's Restaurant
08.2018 - 06.2019
Lead Server
Nikka Japanese Restaurant
03.2017 - 07.2018
Server
Itsuki Japanese Restaurant
05.2016 - 01.2017
Associate of Arts -
Pasadena City College