Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cheyann Nance

Wichita

Summary

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

LGC Associates
Wichita
10.2024 - Current
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Set up stations for serving meals according to established guidelines.
  • Educated guests on meals during by answering questions and bringing special orders.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Provided exceptional service to high volume of daily customers.

Reintegration Support Worker / ASW

Saint Francis Ministries
Wichita
08.2022 - 10.2024
  • Coordinated with external agencies to access additional services and resources for clients.
  • Evaluated and addressed individual client needs and concerns.
  • Conducted regular safety checks and risk assessments to ensure a secure environment for clients.
  • Provides intervention for children and families in crisis situations.
  • Ability to work with the court system and follow court protocols, participated in court proceedings, including testifying, and makes sure court orders are followed.
  • Completes and maintains written documentation in the child/family’s case record accurately and within established time frames.
  • Supported kinship and foster families to maintain placements, and help children work toward permanency.
  • Participates in team meetings, sharing pertinent information about children and families' progress, critical trends, barriers, and solutions to achieving outcomes, and relationships with other agencies and communities.
  • Maintaining proper documentation and HIPAA guidelines.

Customer Support Specialist

CURO Financial Technologies
Wichita
06.2020 - 07.2022
  • Performed periodic reviews of current loans to verify that terms are being met as agreed upon at origination date.
  • Resolved customer inquiries related to billing issues.
  • Reviewed process documentation for accuracy and completeness of escalation procedures.
  • Monitored debtor accounts for changes in status or payment arrangements.
  • Maintained confidentiality

Home Care Provider

Home Instead Senior Care Home
Wichita
11.2019 - 05.2020
  • Provided emotional support and companionship to patients.
  • Delivered high level of assistance with cooking, meal preparation and shopping.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Monitored vital signs such as temperature, pulse rate, blood pressure .
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Provided companionship and monitored health condition of clients.
  • Transported clients to doctor appointments and social events.

Education

High School Diploma -

Haysville Highschool
Haysville, KS
05-2017

Skills

  • Customer service
  • Food safety
  • Mandatory reporting procedures
  • Client documentation
  • Safety planning
  • Time management
  • Recordkeeping
  • Written communication
  • Organizational skills

Certification

  • Trauma Informed Training
  • DCF Guidelines
  • Self Defense Course 2023
  • HIPPA Guidelines

Timeline

Server

LGC Associates
10.2024 - Current

Reintegration Support Worker / ASW

Saint Francis Ministries
08.2022 - 10.2024

Customer Support Specialist

CURO Financial Technologies
06.2020 - 07.2022

Home Care Provider

Home Instead Senior Care Home
11.2019 - 05.2020

High School Diploma -

Haysville Highschool

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Cheyann Nance