Cheyann Simmon
Human Service Specialist 3
Enterprise,OR
Summary
Client-focused Human Services Specialist with skills needed to properly explain programs, policies and procedures to clients and co-workers of all knowledge levels. Determined employee with over five and a half years experience of analyzing data to determine eligibility for Oregonians for all ODHS programs and provide resource availability. Successful establishing working relationships with clients, community resources and other agency staff. Client-focused Human Services Specialist with skills needed to properly explain programs, policies and procedures to clients of all cultures and ethnicities.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Human Services Specialist 3
Oregon Department Of Human Services
8 2018 - Current
- Answered high volume of calls and provide assistance through effective listening and question response skills.
- Participates in trainings and seminars to improve skills set and knowledge.
- Prepares documents for review and completion by service applicants, supporting completion and responding to questions.
- Acts as a mandatory reporter of abuse in confidential and conscious manner.
- Adheres to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Input information and obtained quantitative and qualitative data on client details to provide services requested.
- Interview applicants for services and supported application completion as necessary.
- Describes procedures, requirements and benefits to clients and interested parties.
- Make preliminary assessment of client's needs and explores alternate resources to link clients with on-going case management and other internal programs such as STEP referrals as appropriate.
- Looks for indications of fraud along with doing preliminary checks and refers possible fraud cases to investigators.
- Provides evaluation of cases to check for ONE system errors or incomplete/inaccurate work.
- Provides assistance to co-workers to help understand system issues, policies and provide job shadowing opportunities.
- Writes narrative reports summarizing the interview with applicants, collateral sources, conclusions and reasoning for the eligibility determination.
Shipping, Receiving Clerk and Production
Sei Mee Tea
11.2015 - 08.2018
- Double-checked cargo inventories and documentation for accuracy.
- Orchestrated efficient routing by producing accurate shipping documentation and package labels.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Processed and restocked returns.
- Recorded regular progress and issues with products.
- Tagged and shelved different tea products using first-in, first-out storage scheme.
- Picked orders, scanned products and packed boxes.
- Regularly reviewed invoices and double-checked orders.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
- Reviewed production specifications to verify accurate weights and measurements prior to mixing ingredients.
- Maintained maximum organization and productivity by properly sorting project components on work tables.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Maintained machinery to prevent overloads and avoid malfunctions.
- Unloaded incoming products and moved boxes to staging areas, sorted items and transported to final storage locations.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Documented production information via daily system logs and discussed issues with management.
Clerk
Tamarack Joint Venture
07.2015 - 12.2015
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Carried out day-day-day duties accurately and efficiently.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Added documents to file records and created new records to support filing needs.
- Verified accuracy of data before transcribing.
- Sorted documents and maintained organized filing process.
- Organized, sorted and checked input data against original documents.
Authorization Specialist
Consumer Direct Management Solutions
09.2014 - 06.2015
- Documented all communication with applicants and inputted information into company systems.
- Wrote and implemented standard operating procedures for credit personnel to achieve consistency in unit operations.
- Contacted insurance companies to discuss and resolve unpaid claims and incorrectly paid claims.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Entered accurate information in Solomon system to update accounts.
- Verified insurance eligibility and benefits and updated insurance information.
- Maintained full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
Education
Bachelor of Arts - Philosophy
Washington State Univeristy
Pullman, WA 08.2011 - 05.2013
Associate of Arts - Film
Highline Community College
Des Moines, WA 12.2009 - 05.2011
Skills
Data analysis
Interviewing skills
Assistance program knowledge
Written and verbal communication
Customer service
Database searches
Research and analysis
Proficient in ONE, Legacy, MMIS, EDMS, Tracs, Overs, Save, Equifax, Francis, Staff Tools, Excel, Etops and QRG
Microsoft Office
Complex problems analysis
Troubleshooting
Business operations knowledge
Interpreting policies/transmittals
Timeline
Shipping, Receiving Clerk and Production
Sei Mee Tea
11.2015 - 08.2018
Clerk
Tamarack Joint Venture
07.2015 - 12.2015
Authorization Specialist
Consumer Direct Management Solutions
09.2014 - 06.2015
Bachelor of Arts - Philosophy
Washington State Univeristy
08.2011 - 05.2013
Associate of Arts - Film
Highline Community College
12.2009 - 05.2011
Human Services Specialist 3
Oregon Department Of Human Services
8 2018 - Current
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