Cheyann Wheeler
Fairfax,MO
Summary
Energetic Social Worker committed to applying client-centered approaches to support individual needs. Established relationships with community and business resources for outreach and direct support purposes. Dependable professional with superior work ethic and dedication to organizational goals.
Overview
11
11
years of professional experience
Work History
Social Worker
NMPRC- State of Missouri DMH
Saint Joseph, MO
12.2023 - Current
- Conducted assessments of client needs, strengths, and resources to develop treatment plans.
- Facilitated group therapy sessions for clients with similar issues or experiences.
- Worked collaboratively with other professionals such as psychiatrists, psychologists, and nurses to coordinate care for clients.
- Educated clients about the impact of trauma on mental health and well-being.
- Provided crisis intervention services for clients experiencing acute distress.
- Maintained accurate records of client progress and interactions according to agency standards.
- Collaborated with family members to provide comprehensive support services to clients.
- Advised families regarding guardianship arrangements when appropriate.
Community Support Specialist
Family Guidance Centers
Maryville, MO
01.2022 - 11.2023
- Prepared referrals for support services and resources to assist consumers in obtaining self-sufficiency.
- Utilized supportive, educational approach to promote improved functioning and meet client needs.
- Assisted clients with establishing short-term goals to live successfully in community.
- Educated clients and community members about mental or physical illness, substance abuse, medication-assisted treatment and available community resources.
- Assisted with development of daily living, communication and social skills with clients.
Benefit Coordinator
Aflac
Fairfax, MO
10.2020 - 11.2021
- Checked accuracy and completeness of benefits applications and documents.
- Upsold products to policyholders and potential new clients.
- Offered policy guidance and management to promote asset protection.
- Supported customers with individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
- Generated new leads and identified potential clients by using successful direct marketing strategies.
Emergency Medical Technician
Atchison Holt Ambulance District
Tarkio, MO
05.2016 - 08.2021
- Assessed emergency situations and prioritized medical care for patients.
- Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
- Monitored patients from scene to hospital transfer while conducting in-transit care.
- Demonstrated dedication to providing quality care through continued training and education.
- Provided direct patient care, including stabilizing patients and determining course of action based on triage.
- Evaluated patients' medical status and monitored vital signs during transit.
- Remained level-headed and proactive during emergency situations.
- Transported patients from accident scenes to hospitals in emergency vehicles.
General Manager
Dollar General
Mound City, MO
08.2019 - 10.2020
- Encouraged, trained and disciplined employees to maximize performance.
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
- Enhanced operational performance by developing effective business development strategies, systems and procedures.
- Designed sales and service strategies to improve revenue and retention.
Manager/Small Business Owner
Envy Apparel LLC
Maryville, MO
01.2018 - 10.2019
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
- Managed day-to-day operations, including supervision and assignment delegation for team.
- Coached new team members on job tasks and performance strategies.
- Consistently met financial targets with close monitoring of expenses, labor hours and supply use.
- Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Youth Specialist
Riverbend Treatment Center
Saint Joseph, MO
12.2017 - 10.2018
- Kept youth safe and secure at facility and in public.
- Supported youth with nurturing and caring assistance focused on empowering and positive independence.
- Achieved established program plan goals by developing and maintaining effective working relationships with staff, court officials and educators.
- Provided feedback on individual actions, behaviors and verbal responses.
- Followed treatment guidelines and intervened in crisis situations with caring and consistent manner.
- Provided counseling and emotional support for 12 patients at a time.
Relief Postmaster
United States Postal Service
Elmo, MO
09.2015 - 10.2016
- Supervised daily post office operations and updated daily procedures to increase overall productivity.
- Directed and coordinated operational and management services in post office with over 40 daily visitors.
- Collected rent for over 40 post office boxes and kept detailed records.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Assistant Manager
Hy-Vee Inc.
Tarkio, MO
09.2013 - 06.2015
- Enforced company policies and procedures to strengthen operational standards across departments.
- Planned and prepared workflow schedules, delegating tasks for 8-member team.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Analyzed trends, identifying consumer demand and forecasting seasonal trends.
- Coached and mentored employees by delivering training, guidance and performance monitoring.
- Completed inventory audits to identify losses and project future demands.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
Education
Master of Social Work -
Walden University
Minneapolis, MN02.2024
Supplemental Health And Life Insurance
Licensed Insurance Agent
Missouri09.2021
MBA - Business Administration
Missouri Western State University
Saint Joseph, MO12.2019
Bachelor of Science - Criminal Justice
Missouri Western State University
Saint Joseph, MO12.2017
Emergency Medical Technician Certificate - Emergency Response
Northwest Vocational School
Maryville, MO04.2017
High School Diploma -
West Nodaway High School R-1
Burlington Junction, MO05.2014
Skills
- Community assistance knowledge
- Patient-centered care
- Strategic planner
- Emergency response training
- Patient assessment
- Treatment plans knowledge
- Organization
- Good work ethic
- People skills
- Multitasking
- Active listening
- Team building
Timeline
Social Worker
NMPRC- State of Missouri DMH
12.2023 - Current
Community Support Specialist
Family Guidance Centers
01.2022 - 11.2023
Benefit Coordinator
Aflac
10.2020 - 11.2021
General Manager
Dollar General
08.2019 - 10.2020
Manager/Small Business Owner
Envy Apparel LLC
01.2018 - 10.2019
Youth Specialist
Riverbend Treatment Center
12.2017 - 10.2018
Emergency Medical Technician
Atchison Holt Ambulance District
05.2016 - 08.2021
Relief Postmaster
United States Postal Service
09.2015 - 10.2016
Assistant Manager
Hy-Vee Inc.
09.2013 - 06.2015
Master of Social Work -
Walden University
Supplemental Health And Life Insurance
Licensed Insurance Agent
MBA - Business Administration
Missouri Western State University
Bachelor of Science - Criminal Justice
Missouri Western State University
Emergency Medical Technician Certificate - Emergency Response
Northwest Vocational School
High School Diploma -
West Nodaway High School R-1
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