Cheyann Williams
Cleveland,OH
Summary
To build a career with a welcoming and diverse team. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in EPIC.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
Cleveland Clinic
11.2020 - Current
- Contacts insurance carriers or other sources and acts as advocate for patient
- Improve patient experience through clear communication
- Identifies and resolves issues related to registration, financial clearance, insurance company authorization requirements, billing, insurance company explanation of benefits, provider-based billing, governmental requirements, HCAP/FAP policies and restrictions, MyAccount and collections
- Cross trained to work and assist in multiple departments
- Comply with HIPPA laws and maintains patient confidentiality in person and over phone
- Adhere to productivity and quality standards
- Reliable resource for training new staff and flexible during implementation of new processes and procedures.
- Follows document protocol to safeguard confidentiality of patient records.
- Promote positive atmosphere within workplace by actively participating in team meetings and consistently demonstrating professionalism in all interactions.
- Comply and maintain patient medical records to keep information complete and up-to-date.
- Respond to inquiries by directing calls to appropriate personnel.
- Facilitate communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
- Handles customer service inquiries in person, via telephone and through email.
- Assist in implementing new electronic health record system, leading to improved accuracy in documentation and reduced errors in patient data management.
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
- Resolves billing inquiries and disputes in timely fashion.
- Applies administrative knowledge and courtesy to explain procedures and services to patients.
- File and maintain patient records in accordance with HIPAA regulations.
- Operate within EPIC system.
- Handle large volume upward of 40-50 calls in a working day
Customer Support Specialist
The Home Depot Inc
05.2020 - 09.2020
- Conducted regular training sessions for new team members, promoting best practices in customer support operations.
- Managed high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer calls and emails to answer questions about products and services.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Charles F. Brush High School
Lyndhurst, OH01.2017
Skills
- Professional telephone demeanor
- Customer communications
- Merchandise Orders and Exchanges
- Medical terminology knowledge
- Quality Assurance Controls
- Strong Work Ethic
- Documentation skills
- Recordkeeping abilities
Personal Information
Title: Patient service specialist
Certification
- Certified CPR
Timeline
Patient Service Specialist
Cleveland Clinic
11.2020 - Current
Customer Support Specialist
The Home Depot Inc
05.2020 - 09.2020
High School Diploma -
Charles F. Brush High School
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