Summary
Overview
Work History
Education
Skills
Timeline
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Cheyanna Boldt

Norfolk,VA

Summary

Adapt at multitasking and maintaining exceptional customer service, I excelled at Ruby Tuesday by enhancing guest experiences and achieving high satisfaction ratings. My proficiency in menu memorization and food safety, coupled with a strong work ethic, consistently met performance goals. Demonstrated leadership in collaborative environments, significantly boosting team efficiency and morale.

Overview

10
10
years of professional experience

Work History

Server

Ruby Tuesday
01.2022 - 09.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Line Cook

Ruby Tuesday
07.2017 - 01.2022
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Boosted employee morale through positive attitude, willingness to assist others when needed.
  • Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.

Concessions Worker

First Arena
01.2015 - 05.2017
  • Consistently provided friendly service to promote better customer engagement.
  • Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
  • Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
  • Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
  • Handled cash transactions accurately, ensuring proper change was given and maintaining a balanced register.
  • Demonstrated versatility by performing various roles within the concessions team as needed, such as cashier or food preparer.

Education

High School Diploma - High Honors

Elmira High School
Elmira, NY
06.2016

Culinary Arts (2 Years) - Cooking

GST BOCES
Elmira, NY
06.2016

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Professional Appearance
  • Menu Memorization
  • Food safety understanding
  • Order Accuracy
  • Supply Restocking

Timeline

Server

Ruby Tuesday
01.2022 - 09.2024

Line Cook

Ruby Tuesday
07.2017 - 01.2022

Concessions Worker

First Arena
01.2015 - 05.2017

High School Diploma - High Honors

Elmira High School

Culinary Arts (2 Years) - Cooking

GST BOCES

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Cheyanna Boldt