Cheyanna Herzog-Guyer
Gainesville,GA
Summary
Dedicated and organized business professional with outstanding relationship-building and problem-solving skills. Thrives in fast-paced, high-pressure environments to consistently “raise the bar”. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
10
10
years of professional experience
Work History
Operations Manager
TJX Companies
01.2023 - Current
- Performed analysis of business needs to make staffing adjustments to meet work flow.
- Sourced, interviewed, and onboarded new associates.
- Ensured volume and productivity goals by area were met or exceeded By fostering a positive work environment.
- Establish and maintain effective relationships with peers, team, and senior management to communicate effectively.
- Manage day-to-day operations of 100+ associates.
- Recruited, trained and developed administrative team to support corporate growth and objectives.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Developed work schedules according to budgets and workloads, covering priority tasks.
Merchandising Manager
TJX Companies
06.2021 - 01.2023
- Increased sales by developing and implementing successful merchandising strategies.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers to drive profitable sales.
- Established a culture of excellence within the merchandising team through coaching, mentoring, and goal setting.
- Created detailed sales reports to track progress against goals, identifying areas for improvement regularly.
- Contributed to the overall success of Grand Opening events by collaborating with team members to address any unexpected challenges or issues that arose during the planning process.
Administrative Coordinator
TJX Companies
01.2019 - 06.2021
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
Customer Experience Coordinator
TJX Companies
07.2014 - 01.2019
- Managed check-out operations and upheld high standards of customers service.
- Dealt with complex concerns and developed successful resolutions satisfying business requirements and customer needs.
- Built sustainable relationships and trust with customer accounts through open interactive communication.
- Collected customer feedback and recorded into system, sharing key details with appropriate departments and team members.
- Excelled in exceeding daily credit card application goals.
- Identified areas for improvement in training programs and collaborated with training team to implement changes.
Education
Some College (No Degree) - Business Management
Pellissippi State Community College
Knoxville, TNSkills
- Business Development
- Project Management
- Revenue Generation
- Strategic Planning
- Staff Training
- Employee Motivation
- Management
- Recruiting and Hiring
- Solutions Development
- Team Building and Leadership
Accomplishments
- Participated in the Grand Opening of a brand new location that has consistently exceeded in sales and customer loyalty.
- Trained and developed top-performing future leaders.
Timeline
Operations Manager
TJX Companies
01.2023 - Current
Merchandising Manager
TJX Companies
06.2021 - 01.2023
Administrative Coordinator
TJX Companies
01.2019 - 06.2021
Customer Experience Coordinator
TJX Companies
07.2014 - 01.2019
Some College (No Degree) - Business Management
Pellissippi State Community College
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