Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheyanna Lemay

Spokane ,WA

Summary

Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction. Superb knowledge of resolution and claim settlement procedures.

Overview

5
5
years of professional experience

Work History

Auto Claims Adjuster

Liberty Mutual
09.2023 - Current
  • Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
  • Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
  • Documented all findings in concise reports.
  • Established an effective system for tracking and monitoring claims from initial report to final resolution, ensuring timely updates were provided to all relevant parties.
  • Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
  • Provided exceptional customer service at all stages of the claims lifecycle while adhering to strict confidentiality guidelines regarding sensitive client information.

Loan Solution Representee

Horizon Credit Union
07.2021 - 08.2023
  • Worked closely with underwriting teams to reassess risk levels associated with delinquent loans as they moved through the resolution process.
  • Developed comprehensive reports on resolution activities, informing management of progress and areas for improvement.
  • Facilitated open lines of communication between borrowers and lenders during the resolution process, fostering collaboration towards mutually beneficial outcomes.
  • Coordinated efforts with legal counsel when necessary to enforce repayment agreements or initiate foreclosure proceedings.
  • Collaborated with other departments to ensure timely and accurate processing of loan resolutions.
  • Improved loan resolution efficiency by streamlining processes and implementing best practices.
  • Conducted thorough research to identify potential issues with loan resolutions, minimizing risks for the company.

Loan Officer

Latah Credit Union
10.2019 - 03.2021
  • Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
  • Maintained strict confidentiality of bank records and client information.
  • Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Examined customer loan applications for loan approvals and denials.
  • Developed strong relationships with customers through high levels of customer service.

Education

Communications

Spokane Falls Community College
Spokane, WA
06.2025

High School Diploma -

Rogers High School
Spokane, WA
06.2017

Skills

  • Claims Handling
  • Policy Interpretation
  • Claims Investigation
  • Insurance regulations knowledge
  • Customer service expertise
  • Claims process explanation

Timeline

Auto Claims Adjuster

Liberty Mutual
09.2023 - Current

Loan Solution Representee

Horizon Credit Union
07.2021 - 08.2023

Loan Officer

Latah Credit Union
10.2019 - 03.2021

Communications

Spokane Falls Community College

High School Diploma -

Rogers High School

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Cheyanna Lemay