Cheyanna Torres
North Richland Hills
Summary
- Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
- Interested in pursuing an opportunity to use my great customer service skills to obtain a position that will allow me to make great use of my creativity, positive attitude, and result oriented style to improve the customer and employee experience. Strengths include:
- Outgoing & Energetic
- Professional
- Focused on Customer Satisfaction
- React with Sense of Urgency
- Team Player
- Proficient with POS systems
- Informal Leader
- Deadline-and detailed- Oriented
- Competitive
- Punctual
- Great Communication Skills
Overview
5
5
years of professional experience
Work History
Key Holder Supervisor
Brandy Melville USA
Southlake, TX
06.2021 - Current
- Managed cash register, handling transactions accurately and responsibly.
- Conducted inventory checks, keeping products available and well-stocked.
- Opened and closed store, following proper security measures.
- Resolved customer complaints, maintaining professionalism and courtesy.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
- Enhanced store sales by implementing effective visual merchandising strategies and product placement.
Front Desk Receptionist
Trinity Vision Care
Hurst, TX
09.2022 - 02.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Streamlined check-in processes, reducing wait times for guests.
Server
VIP Plum Lounge, Hard Rock Hotel & Casino
Tampa, FL
02.2021 - 05.2021
- Provides high-quality formal dining experience for designated VIP casino members
- Assist guests with new menu, which changes weekly
- Provide comprehensive overview and training of components of each entrée and appetizer, including how it is prepared, ingredients, allergens, and plating
- Lead designated opening team member, responsible for place setting, delegating daily opening assignments
- Knowledgeable in extensive alcohol and food menu
- Increased repeat business by establishing rapport with guests and anticipating their needs.
- Enhanced customer satisfaction by providing attentive and personalized service in the VIP lounge.
- Maximized revenue opportunities by upselling premium products and services when appropriate.
- Maintained up-to-date knowledge of current promotions, events, and offerings to inform guests accurately.
Server
Rise Kitchen and Deli, Hard Rock Hotel & Casino
Tampa, FL
03.2020 - 02.2021
- High-volume restaurant opened 24 hours within the casino, served up to 9-13 tables per hour
- Exceeded customer service standards and received weekly recognition on customer satisfaction surveys
- Assisted with to-go orders
- Volunteered additional time during pandemic to meet service staffing needs
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Associate Of Applied Business - Management Science
Hillsborough Community College
Tampa, FL08.2020
H.S. Diploma -
Armwood High School
Seffner, FL05.2018
Skills
- Promotional strategies
- Store operations
- Employee scheduling
- Training and mentoring
- Staff training and development
- Sales proficiency
- Marketing initiatives
- Customer service
- Inventory monitoring
- Alarm systems
- Store maintenance
Timeline
Front Desk Receptionist
Trinity Vision Care
09.2022 - 02.2025
Key Holder Supervisor
Brandy Melville USA
06.2021 - Current
Server
VIP Plum Lounge, Hard Rock Hotel & Casino
02.2021 - 05.2021
Server
Rise Kitchen and Deli, Hard Rock Hotel & Casino
03.2020 - 02.2021
Associate Of Applied Business - Management Science
Hillsborough Community College
H.S. Diploma -
Armwood High School
Similar Profiles
Saskia MagerSaskia Mager
Key Holder at Brandy Melville USAKey Holder at Brandy Melville USA
SOPHIA GIEKSOPHIA GIEK
Sales Associate at Brandy Melville USASales Associate at Brandy Melville USA
Julia HamiltonJulia Hamilton
General Manager at Brandy Melville USAGeneral Manager at Brandy Melville USA