Summary
Overview
Work History
Education
Skills
Timeline
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Cheyanna Torres

North Richland Hills

Summary

  • Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
  • Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
  • Interested in pursuing an opportunity to use my great customer service skills to obtain a position that will allow me to make great use of my creativity, positive attitude, and result oriented style to improve the customer and employee experience. Strengths include:
  • Outgoing & Energetic
  • Professional
  • Focused on Customer Satisfaction
  • React with Sense of Urgency
  • Team Player
  • Proficient with POS systems
  • Informal Leader
  • Deadline-and detailed- Oriented
  • Competitive
  • Punctual
  • Great Communication Skills

Overview

5
5
years of professional experience

Work History

Key Holder Supervisor

Brandy Melville USA
06.2021 - Current
  • Managed cash register, handling transactions accurately and responsibly.
  • Conducted inventory checks, keeping products available and well-stocked.
  • Opened and closed store, following proper security measures.
  • Resolved customer complaints, maintaining professionalism and courtesy.
  • Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
  • Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
  • Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
  • Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
  • Enhanced store sales by implementing effective visual merchandising strategies and product placement.

Front Desk Receptionist

Trinity Vision Care
09.2022 - 02.2025
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Streamlined check-in processes, reducing wait times for guests.

Server

VIP Plum Lounge, Hard Rock Hotel & Casino
02.2021 - 05.2021
  • Provides high-quality formal dining experience for designated VIP casino members
  • Assist guests with new menu, which changes weekly
  • Provide comprehensive overview and training of components of each entrée and appetizer, including how it is prepared, ingredients, allergens, and plating
  • Lead designated opening team member, responsible for place setting, delegating daily opening assignments
  • Knowledgeable in extensive alcohol and food menu
  • Increased repeat business by establishing rapport with guests and anticipating their needs.
  • Enhanced customer satisfaction by providing attentive and personalized service in the VIP lounge.
  • Maximized revenue opportunities by upselling premium products and services when appropriate.
  • Maintained up-to-date knowledge of current promotions, events, and offerings to inform guests accurately.

Server

Rise Kitchen and Deli, Hard Rock Hotel & Casino
03.2020 - 02.2021
  • High-volume restaurant opened 24 hours within the casino, served up to 9-13 tables per hour
  • Exceeded customer service standards and received weekly recognition on customer satisfaction surveys
  • Assisted with to-go orders
  • Volunteered additional time during pandemic to meet service staffing needs
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Education

Associate Of Applied Business - Management Science

Hillsborough Community College
Tampa, FL
08.2020

H.S. Diploma -

Armwood High School
Seffner, FL
05.2018

Skills

  • Promotional strategies
  • Store operations
  • Employee scheduling
  • Training and mentoring
  • Staff training and development
  • Sales proficiency
  • Marketing initiatives
  • Customer service
  • Inventory monitoring
  • Alarm systems
  • Store maintenance

Timeline

Front Desk Receptionist

Trinity Vision Care
09.2022 - 02.2025

Key Holder Supervisor

Brandy Melville USA
06.2021 - Current

Server

VIP Plum Lounge, Hard Rock Hotel & Casino
02.2021 - 05.2021

Server

Rise Kitchen and Deli, Hard Rock Hotel & Casino
03.2020 - 02.2021

Associate Of Applied Business - Management Science

Hillsborough Community College

H.S. Diploma -

Armwood High School

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Cheyanna Torres