Cheyanne Adkins
Sanford,NC
Summary
Dynamic and results-oriented professional with extensive experience in customer service and healthcare, notably at Walmart and Trinity Oaks. Adept at conflict resolution and relationship building, consistently enhancing customer satisfaction and patient care. Demonstrating advanced communication skills and a quick learning ability, excels in appointment scheduling and safety compliance. Proven track record of leadership and team collaboration, significantly improving operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Walmart
01.2016 - 06.2017
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Hairstylist
Great Clips
10.2023 - 01.2024
- Counted and documented opening and closing cash amounts daily.
- Efficiently processed payments while accurately entering sales details.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Achieved certifications aimed at minimizing health risks to ensure a safe environment.
Assistant Manager
Sport Clips Haircuts of Midland - Lakeside Village
09.2022 - 10.2023
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Salon Coordinator
Great Clips Salon
04.2021 - 09.2022
- Ensured cleanliness of the salon by overseeing regular maintenance tasks and adhering to hygienic practices.
- Facilitated smooth transitions between appointments by coordinating stylist availability and managing wait times effectively.
- Scheduled appointments by phone, email and in person and recommended additional services.
- Trained new employees in salon procedures, contributing to a cohesive and efficient team environment.
- Managed salon's master calendar to organize customer appointments, employee schedules and special events.
- Managed cash flow, business transactions, banking, and accounting processes.
- Organized special events such as bridal parties or charitable fundraisers, promoting the salon''s offerings while giving back to the community.
Medicine Adminstration/ Personal Care Assistant
Carrilon Assisted Living
05.2020 - 01.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted with daily living activities, running errands, and household chores.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Monitored and assisted residents through individual service plans.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
Home Health
Trinity Oaks
05.2018 - 03.2019
- Established trusting relationships with patients and their families, promoting a positive environment conducive to healing and recovery.
- Organized community outreach events to educate the public on the benefits of home health care services for various demographics including seniors, disabled individuals, and those recovering from illness or injury.
- Enhanced coordination among healthcare professionals, resulting in better treatment plans and improved overall patient health.
- Participated in ongoing professional development opportunities to stay current on best practices within the ever-evolving field of home health care.
- Provided exceptional customer service by addressing inquiries professionally and promptly, fostering strong relationships with clients.
- Developed marketing strategies for promoting home health services within target communities, raising awareness about available resources and support systems.
Medicine Technician
Mocksville Senior Living
02.2018 - 05.2018
- Increased patient satisfaction by providing clear medication instructions and addressing any concerns or questions promptly.
- Ensured compliance with federal, state, and local regulations through meticulous record-keeping and reporting procedures.
- Collaborated with healthcare professionals to optimize patient treatment plans and achieve positive outcomes.
- Assisted in developing departmental policies and procedures, contributing to a safer work environment for all staff members.
- Supported pharmacy operations with effective communication between team members, fostering a collaborative work environment that improved overall performance.
- Continuously updated professional knowledge through participation in training programs, reading current literature, attending conferences, or engaging in other educational opportunities related to the field of pharmaceuticals.
- Reduced medication errors by diligently reviewing prescriptions for accuracy and potential drug interactions.
Education
Certified Billing And Coding Specialist - Medical Records
University of Phoenix
Tempe, AZ11.2024
Associates Degree - Cosmetology
Davidson Davie Community College
Thomasville NC01.2021
Skills
- Quick learner
- Client consultation
- Appointment scheduling
- Hair styling techniques
- Detail-orientated
- Schedule management
- Advanced communication skills
- State licensed cosmetologist
- Conflict resolution skills
- Team leadership
- Safety compliance
- Outstanding customer service
- Relationship building and management
- Highly motivated self-starter
Certification
Billing and Coding Specialist
Timeline
Hairstylist
Great Clips
10.2023 - 01.2024
Assistant Manager
Sport Clips Haircuts of Midland - Lakeside Village
09.2022 - 10.2023
Salon Coordinator
Great Clips Salon
04.2021 - 09.2022
Medicine Adminstration/ Personal Care Assistant
Carrilon Assisted Living
05.2020 - 01.2021
Home Health
Trinity Oaks
05.2018 - 03.2019
Medicine Technician
Mocksville Senior Living
02.2018 - 05.2018
Customer Service Representative
Walmart
01.2016 - 06.2017
Certified Billing And Coding Specialist - Medical Records
University of Phoenix
Associates Degree - Cosmetology
Davidson Davie Community College
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