Cheyanne Agema
McBain
Summary
Professional emergency communication specialist with extensive experience in high-stakes environments. Proven track record of ensuring rapid and accurate dispatch of emergency services, maintaining clear communication, and adapting to evolving scenarios seamlessly. Reliable team player with strong crisis management skills and commitment to public safety.
Overview
12
12
years of professional experience
Work History
Emergency Dispatcher
Missaukee County Sheriff's Office
10.2021 - Current
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Effectively managed stressful situations, maintaining a calm demeanor while providing crucial support to both callers and first responders.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Participated in ongoing professional development opportunities to stay current on best practices in emergency communications and technology advancements.
School Bus Driver
McBain Rural Agricultural School
01.2020 - Current
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
Emergency Dispatcher
Wexford County Dispatch
02.2019 - 10.2021
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Streamlined information gathering from callers, allowing for quicker decision-making and resource allocation.
- Contributed positively towards team morale by fostering a supportive work environment within the dispatch center.
Meat Processor
Ebels General Store
06.2013 - 01.2020
- Achieved compliance with all health regulations through diligent attention to cleanliness standards during processing operations.
- Increased customer satisfaction by accurately fulfilling custom orders and special requests.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
McBain Rural Agricultural School
McBain, MISkills
- Customer service
- Situational awareness
- NCIC database
- Information gathering
- Typing speed
- Critical thinking
- Data entry proficiency
- Multitasking and prioritization
Timeline
Emergency Dispatcher
Missaukee County Sheriff's Office
10.2021 - Current
School Bus Driver
McBain Rural Agricultural School
01.2020 - Current
Emergency Dispatcher
Wexford County Dispatch
02.2019 - 10.2021
Meat Processor
Ebels General Store
06.2013 - 01.2020
McBain Rural Agricultural School
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