Summary
Overview
Work History
Education
Skills
Work Availability
Quote
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Cheyanne Akins

Redford,MI

Summary

Driven and resourceful administrative professional with 5 years of executive assistance and social media management, 10 years of Project Management, and 20 years of administrative services experience. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.

Overview

20
20
years of professional experience

Work History

Board of Directors Member (Volunteer)

MCFC, Inc
05.2023 - Current
  • Managed and planned social activities to encourage program engagement.
  • Collaborated with other board members to seek involvement in policy decisions, fundraising and visibility of organization.
  • Reviewed outcomes and metrics to evaluate performance, effectiveness and impact.
  • Represented organization at industry conferences and events.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Led organization in setting goals and strategies
  • Contributed to values, goals and strategic vision of organization

Social Media Manager (Volunteer)

MCFC, Inc
01.2022 - Current
  • Increased customer engagement through social media.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Developed and managed content calendars for each platform to establish timely and relevant posts.
  • Designed and implemented social media strategies to align with business goals.
  • Collaborated with team members to develop creative campaigns for social media platforms.
  • Oversaw social media presence and aligned posts to include branding and trending ideas.
  • Led crisis communications and media relations activities in response to challenging situations.
  • Routed business correspondence, documents, and messages to correct departments and staff members.

Project Manager

ModSquad
02.2012 - 04.2023
  • Modeled management and organizational skills and multi-tasked and prioritized in deadline-driven environment.
  • Worked with 5 teams of 5-20 professionals focused on meeting customer service, moderation and social media moderation project needs.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Analyzed project performance data to identify areas of improvement.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Provided detailed project status updates to stakeholders and executive management.
  • Took notes and dictation at meetings.

Forum Moderator

ModSquad
09.2011 - 02.2012
  • Moderated traumatic, sensitive and potentially offensive content to promote safe environment for users.
  • Reviewed, classified or eliminated highly sensitive content uploaded by users to meet defined social media parameters.
  • Remained up-to-date on workflow changes, operational guidelines and community standards to implement correct policies.
  • Gathered customer feedback to report to leadership team and facilitate further action.

Community Representative

BioWare
09.2010 - 09.2011
  • Moderated traumatic, sensitive and potentially offensive content to promote safe environment for users (approximately 170,000 posts per day).
  • Reviewed, classified or eliminated highly sensitive content uploaded by users to meet defined social media parameters.
  • Remained up-to-date on workflow changes, operational guidelines and community standards to implement correct policies.
  • Responded to and engaged with customers on social media pages to promote products and services.
  • Investigated and resolved complex content issues to achieve turnaround times and standards of quality.
  • Gathered customer feedback to report to leadership team and facilitate further action.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Took notes and dictation at meetings.

Executive Assistant

Catklaw, Inc
08.2005 - 06.2010
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Conducted research and analyzed data to provide detailed reports on various business topics.
  • Coordinated events and worked on ad hoc projects.
  • Filed paperwork and organized computer-based information.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.

Facilities Supervisor

Electronic Arts
10.2007 - 02.2009
  • Oversaw 400 person game studio's high level office/administrative needs.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Coordinated special projects and managed schedules.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.
  • Performed event coordination for larger parties and gatherings.

IT Administrator / Facilities

Mythic Entertainment
08.2006 - 10.2007
  • Built relationships with vendors and contractors to support timely and cost-effective services.
  • Served as point of contact for internal and external customers seeking support and information.
  • Communicated with general managers and facility teams regarding upcoming moves and projects.
  • Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
  • Delivered onsite technical support for 400 employees.

Tech Support

Mythic Entertainment
08.2004 - 08.2006
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
  • Walked individuals through basic troubleshooting tasks.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Documented support interactions for future reference.
  • Provided basic end-user troubleshooting and desktop support.
  • Provided on-call support for issues related to Dark Age of Camelot.

Education

Associate's Degree - Fine Arts

Delta College - University Center
University Center, MI
05.2021

Skills

  • Event Logistics
  • Schedule Oversight
  • Team Coordination
  • Schedule Management
  • CRM Software
  • Online Presence Monitoring
  • Social Media Management
  • Public Relations
  • Employee Training
  • Report Generation
  • Executive Support
  • Information Confidentiality
  • Microsoft Office
  • Office Administration
  • Project Management
  • Administrative Support Specialist

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

All we have to decide is what to do with the time that is given us.
― J.R.R. Tolkien, The Fellowship of the Ring

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Cheyanne Akins