Cheyanne Armstead
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
8
8
years of professional experience
1
1
Certification
Work History
ADMINISTRATIVE COORDINATOR
JOHNS HOPKINS UNIVERSITY
10.2022 - Current
- Made schedules, Intake of invoices, Scan documents, Posted events, Order catering, Minutes in meetings, Assist with daily functions
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
- Organized successful events by overseeing logistics, managing vendors, and coordinating promotional efforts.
- Collaborated with cross-functional teams to achieve project objectives within tight timelines.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
LEARNING AMBASSADOR
AMAZON
11.2021 - 09.2022
- Help lead team meetings.
- Improved trainee engagement by incorporating interactive activities and real-world examples in lessons.
- Assisted in the development of new curriculum materials to enhance overall learning experiences for trainees.
- Implemented innovative teaching methods, resulting in increased trainee comprehension and retention.
- Promoted a positive learning environment by establishing clear expectations and fostering strong communication with trainees.
- Led small group sessions to help trainees review and practice concepts.
SELF-EMPLOYED
INSTACART & DOORDASH
01.2021 - 11.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
ASSISTANT MANAGER
TROPICAL SMOOTHIE
07.2019 - 08.2021
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
CASHIER & HOST
NANDO'S
01.2019 - 07.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions to increase overall sales revenue.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Welcomed customers and helped determine their needs.
CASHIER
WENDY'S
01.2018 - 08.2018
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Trained and mentored new employees.
EXECUTIVE ASSISTANT
KDD DEVELOPMENT LLC
09.2017 - 10.2022
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for the Executive.
SALES ASSOCIATE
LADY FOOT LOCKER
03.2016 - 01.2018
- Conducted over the phone interviews
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
B.S. Sociology -
Bowie State University
12.2023
Skills
- Microsoft Applications
- Team Collaboration
- Data Entry
- Google Suite
- Correspondence Preparation
- Office Inventory Management
- Schedule Making
- Recruitment
- Processing Invoices
- Administrative Duties
- Organization
- Flyer Creation
- Event planning/Coordination
- Announcements
- SAP
- Concur
- Reimbursements
- Purchase Requests
- Credit Card Payment Processing
- FileMaker Pro
- Clerical Support
- Record Keeping
- Filing Support
- Event Registration/Coordination
- Room Reservations
- Seminar Management/Coordination
- Expense Reports
- Salary Reports
- Website Updating
- Travel Arrangements
Certification
• Approving Payment Requests, Completed 6/27/2023
• Approving Petty Cash Replenishments, Completed 6/28/2023
• Business Transactions, Completed 6/22/2023
• Central Bill Travel Card (CBTC) Reconciliation (Pre-Recorded FF), Completed 7/25/2023
• Central Bill Travel Card Reconciliation, Completed 7/25/2023
• Chemical Waste Management, Completed 7/20/2023
• Concur Local Travel Expenses - JHU (Recorded FF), Completed 7/25/2023
• Concur Non-Travel Expenses (Recorded FF), Completed 7/25/2023
• Concur Overnight Travel Expenses - JHU (Recorded FF), Completed 7/25/2023
• Concur Request with No Cash Advance (Recorded FF), Completed 7/26/2023
• Concur Travel Expenses with Allowances (Per Diem) (Recorded FF), Completed 7/26/2023
• Concur TripLink, Completed 7/26/2023
• Concur Workflow and Approver Process - JHU (Recorded FF), Completed 7/26/2023
• Concur Workflow and Approver Process (Recorded FF), Completed 7/26/2023
• Conflict of Interest and Commitment, Completed 7/21/2023
• Developing Your Goals, Completed 7/27/2023
• Effort Reporting System – Certifiers, Completed 7/21/2023
• Federal Cost Principles, Completed 6/22/2023
• FERPA Basics, Completed 6/27/2023
• Finance Overview including Chart of Accounts, Completed 6/21/2023
• Introduction to Shopping Cart, Completed 6/28/2023
• JH | Fire, Hazard Communication and Construction Safety | 2023, Completed 7/21/2023
• JHU | PCI30/DSS User Training, Completed 8/17/2023
• JHU | Preventing and Addressing Harassment and Sexual Misconduct - Required Employee Training, Completed 7/3/2023
• Johns Hopkins University Code of Conduct - Annual Acknowledgement, Completed 7/3/2023 1/31/2024
• New Employee Orientation – JHU, Completed 6/27/2023
• New Employee Orientation - JHU (School of Medicine), Completed 6/27/2023
• On-boarding: Guidance for the New Employee, Completed 6/26/2023
• Overview of myPerformance: Process and System Demo KSAS (Pre-Recorded), Completed 7/3/2023
• Processing Online Payments eCourse, Completed 6/27/2023
• Procurement Card (P-Card) Reconciliation (Recorded FF), Completed 7/26/2023
• Procurement Card Policy, Completed 7/26/2023
• Procurement Card Reconciliation, Completed 7/26/2023
• Purchasing Policies and Procedures, Completed 6/28/2023
• Put Wellness to Work, KSAS - Mentally & Physically, Completed 10/25/2023
• Reviewing and Approving Procurement Card and CBTC Expense Reports, Completed 7/27/2023
• SAP ECC Navigation, Completed 6/23/2023
• Shopping Cart Approver Overview, Completed 6/29/2023
• The Professional Administrative Assistant Module 2: Communication Skills, Completed 9/13/2023
• The University as a Business Organization, Completed 6/21/2023
• Virtual Management / Leading a Virtual Team, Completed 8/30/2023
Timeline
ADMINISTRATIVE COORDINATOR
JOHNS HOPKINS UNIVERSITY
10.2022 - Current
LEARNING AMBASSADOR
AMAZON
11.2021 - 09.2022
SELF-EMPLOYED
INSTACART & DOORDASH
01.2021 - 11.2022
ASSISTANT MANAGER
TROPICAL SMOOTHIE
07.2019 - 08.2021
CASHIER & HOST
NANDO'S
01.2019 - 07.2019
CASHIER
WENDY'S
01.2018 - 08.2018
EXECUTIVE ASSISTANT
KDD DEVELOPMENT LLC
09.2017 - 10.2022
SALES ASSOCIATE
LADY FOOT LOCKER
03.2016 - 01.2018
B.S. Sociology -
Bowie State University
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