Cheyanne Blankenship
Gypsum,CO
Summary
Reliable employee with the ability to express high level of ownership and initiative. Highly career motivated and desire to go above and beyond to exceed business expectations. Strong ability to build close working relationships. Successful in fast-paced, deadline-driven, and escalated environments to manage goals and team development. Self efficient and able to handle multiple tasks alone, as well as team efforts.
Overview
6
6
years of professional experience
Work History
Lead Veterinary Technician/Manager
Eagle Veterinary Hospital
Edwards, CO
06.2021 - Current
- Ordered medications, supplies, equipment, and diagnostic tests for the clinic.
- Communicated effectively with clients regarding their pet's condition and recommended treatment plans.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Supervised accounting tasks, which included accounts payable and receivable, general ledger management and expense reporting oversight.
- Ensured timely payment of invoices from vendors or suppliers according to contractual agreements.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Maximized customer satisfaction by handling customer email and telephone interactions.
Gate Agent/ CSR
Eagle County Regional Airport
Gypsum, CO
09.2021 - 02.2022
- Greeted customers in a friendly and professional manner.
- Facilitated communication between airline crew members and ground staff regarding updates on flight status changes.
- Provided guidance to new employees on standard operating procedures.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Handled customer inquiries and complaints in a timely manner.
Practice Manager
Avon Pet Centre
Avon, CO
02.2018 - 06.2021
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Ordered supplies needed and kept tabs on inventory levels.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Researched payment history for customers when necessary in order to accurately reconcile accounts receivable balances.
- Accepted and processed credit and cash payments, making correct change from cash register drawer.
Education
Some College (No Degree) - Business And Finance
Radford University
Radford, VASkills
- Staff Training and Development
- Conflict Resolution Abilities
- Financial Management
- Business Development
- Excellent time management
- Relationship Building
Timeline
Gate Agent/ CSR
Eagle County Regional Airport
09.2021 - 02.2022
Lead Veterinary Technician/Manager
Eagle Veterinary Hospital
06.2021 - Current
Practice Manager
Avon Pet Centre
02.2018 - 06.2021
Some College (No Degree) - Business And Finance
Radford University
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