Summary
Overview
Work History
Education
Skills
Timeline
Generic
Cheyanne  Blount

Cheyanne Blount

Mount Vernon,NY

Summary

I am an accomplished professional with a strong background in customer service and a wealth of experience within the banking industry. Throughout my career, I have consistently demonstrated a dedication to providing exceptional service to customers, building strong relationships, and achieving positive outcomes. I possess exceptional communication and interpersonal skills, allowing me to effectively collaborate with cross-functional teams and drive collective success. I thrive in fast-paced environments, maintaining composure and delivering quality results even in high-pressure situations. I am driven by a passion for customer satisfaction and continually strive to go above and beyond to exceed expectations. With a genuine commitment to growth, I am excited to bring my expertise and enthusiasm to any customer-focused role.

Overview

7
7
years of professional experience

Work History

Bank Teller

TD Bank
The Bronx, NY
07.2022 - Current
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Trained new hires on customer service protocols, including cash and check deposits

Cashier Team Lead

Bloomingdale's the Outlet
New York, NY
12.2019 - 06.2022
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.

Intern

Sustainable CUNY
New York, NY
06.2019 - 08.2019
  • Assisted in routine research for buildings that can support solar panels, investigations of prospects neighborhoods and special projects with third party solar panel companies to support work of assigned department.
  • Maintained accurate records and files using excel spreadsheets pertaining to possible neighborhoods that have substantial amounts of sunlight to support solar panels
  • Wrote and submitted reports on the proposed neighborhoods that could benefit from installing solar panels at affordable prices.
  • Oversaw future solar panel projects for CUNY colleges of New York and placement for solar panels on campus.

Customer Service Associate

Macy's
The Bronx, NY
12.2016 - 09.2018
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.

Education

Bachelor of Science - Criminal Justice

John Jay College of Criminal Justice of The City University of New York
New York, NY
05.2021

Associate of Science -

Bronx Community College of The City University of New York
The Bronx, NY
12.2019

Skills

  • Money Handling
  • Compliance and regulatory knowledge
  • Sorting and Filing
  • Problem-Solving
  • Courteous with Strong Service Mindset
  • Establishing and Maintaining Customer Relationships

Timeline

Bank Teller

TD Bank
07.2022 - Current

Cashier Team Lead

Bloomingdale's the Outlet
12.2019 - 06.2022

Intern

Sustainable CUNY
06.2019 - 08.2019

Customer Service Associate

Macy's
12.2016 - 09.2018

Bachelor of Science - Criminal Justice

John Jay College of Criminal Justice of The City University of New York

Associate of Science -

Bronx Community College of The City University of New York
Cheyanne Blount