Cheyanne Caten
Fort Worth,TX
Summary
Customer service professional dedicated to enhancing customer satisfaction and driving company success. Proven track record in managing high volumes of inbound calls while maintaining strong customer relationships. Proficient in CRM systems with exceptional active listening and multitasking skills.
Overview
3
3
years of professional experience
Work History
Customer Support Specialist
Liveops
Fort Worth, Texas
08.2025 - Current
- Efficient and reliable remote worker with strong time management skills, able to maintain productivity and meet average call time goals with minimal supervision.
- Resolved customer inquiries via phone, ensuring timely assistance.
- Provided product information and troubleshooting assistance to clients.
- Maintained up-to-date knowledge of company services, policies, and procedures.
- Working knowledge of Medicaid and Medicare processes, with experience assisting members and coordinating medical transportation services.
Call Center Operator
Walmart
Mansfield, USA
01.2023 - 01.2025
- .Efficient remote professional with strong communication and time management skills, consistently meeting call-time and quality standards while delivering excellent customer service
- Addressed customer requests for products, services, and company information, ensuring clarity and satisfaction.
- Followed company policies and scripts to meet call-time and quality standards, enhancing customer experience.
- Enhanced sales skills and product knowledge continuously to deliver optimal service and meet sales quotas.
Education
High School Diploma -
CrossRoads HighSchool
Burleson, TX03-2021
Some College (No Degree) - CNA
Tarrant County College
Fort Worth, TXSkills
- Remote work efficiency
- Customer support
- Gathering information
- Answering questions
- Problem-solving skills
- Performance improvement
- Medicare and Medicaid processes
Timeline
Customer Support Specialist
Liveops
08.2025 - Current
Call Center Operator
Walmart
01.2023 - 01.2025
High School Diploma -
CrossRoads HighSchool
Some College (No Degree) - CNA
Tarrant County College