Summary
Overview
Work History
Education
Skills
Timeline
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Cheyanne Clancy

Cheyanne Clancy

Mesa,AZ

Summary

A results-driven recruiter with six years of experience specializing in relationship-building, talent acquisition, and strategic problem-solving. Proven ability to exceed recruitment targets, influence hiring decisions, and secure top talent in competitive markets. Now looking to leverage my consultative approach, resilience, and strong interpersonal skills to drive success in a recruiting role, where I can build lasting client relationships and continue delivering exceptional talent solutions

Overview

12
12
years of professional experience

Work History

Senior Recruiter

Indeed Hire
10.2019 - 02.2025
  • Company Overview: A Recruiting Service Powered By Indeed.com
  • Managed full-cycle recruiting for healthcare, tech, and corporate clients (500-5000 employees), successfully placing 600+ professionals while overseeing 60+ requisitions with a 95%+ fill rate and 90% first-year retention
  • Developed tailored hiring strategies aligned with business needs and market trends, reducing time-to-fill by 30%+ and increasing candidate engagement by 40%+ through AI-driven sourcing, strategic outreach, and personalized communication
  • Improved interview-to-hire conversion by 40%+ by implementing targeted assessments, structured interview frameworks, and data-driven recommendations, averaging 10-12 placements monthly
  • Led and mentored a team of 5+ junior recruiters, training them on sourcing, ATS optimization, and candidate assessment techniques, while maintaining under 2-hour response times for 25+ active clients
  • Spearheaded process automation initiatives, cutting administrative workload by 50+ hours per recruiter per quarter, while managing hiring initiatives for clients ranging from high-growth startups to Fortune 500 companies
  • Provided clients with customized hiring reports and market insights, growing key account revenue from $80K to $550K+ annually through strategic recruitment recommendations
  • Consistently earned 98%+ client satisfaction scores, driving repeat business and expanding partnerships by up to 800% through consultative relationship management

Client Success Representative

Indeed
09.2018 - 12.2019
  • Company Overview: We Help People Get Jobs
  • Handled high-volume inbound technical support calls, emails and chats simultaneously, providing expert assistance to clients ranging from small businesses to large enterprises on the Indeed platform
  • Spearheaded high-impact projects, collaborating with sales and technical teams to improve client satisfaction and operational efficiency
  • Became the team's go-to expert for troubleshooting complex technical issues related to job posting, account setup, and platform integrations
  • Delivered white-glove service in a fast-paced call center environment, consistently meeting service metrics while maintaining high-quality support
  • Resolved a variety of platform issues, including job posting errors, account setup difficulties, and integration challenges, ensuring minimal disruption to client operations
  • Built strong, lasting client relationships by providing tailored support and ensuring client recruitment needs were met with precision and care

Customer Service Manager

Cyberweld
02.2016 - 09.2018
  • Company Overview: Online retailer that specializes in welding and industrial equipment
  • Hired, mentored, and developed 8 Customer Service Representatives between Arizona and New Jersey to nurture an environment where they could excel through encouragement and empowerment
  • Addressed and resolved team and customer conflicts
  • Trained representatives on how to adequately address problems over the phone, how to write correspondence, and how to properly follow up
  • Anticipated and resolved customer service issues related to products, inventory and upcoming promotions
  • Gathered pertinent information from manufacturers and clearly communicated to representatives on a daily basis

Team Lead

Origami Owl
03.2013 - 02.2016
  • Company Overview: Custom jewelry company specializing in personalized pieces
  • Guided inbound call/email team of 10+ to ensure questions were answered knowledgeably and thoroughly
  • Conducted bi-weekly live coaching to ensure customer satisfaction and call efficiency
  • Acquired a 'Special Projects' team of 6 in addition to customer service team
  • Created training materials and facilitated training for classes of 30+ new hires
  • Set monthly, weekly and daily goals for inbound call teams according to company objectives - handle time, calls taken, quality scores, etc
  • Reviewed 2 calls per week for each teammate and coached when needed

Education

High School Diploma -

Boulder Creek High School
Anthem, AZ
12.2011

Skills

  • Recruiter Training and Mentoring
  • Boolean Search Techniques
  • Applicant Tracking Systems
  • AI Driven Recruiting
  • Recruitment Process Improvement
  • Passive Candidate Engagement

Timeline

Senior Recruiter

Indeed Hire
10.2019 - 02.2025

Client Success Representative

Indeed
09.2018 - 12.2019

Customer Service Manager

Cyberweld
02.2016 - 09.2018

Team Lead

Origami Owl
03.2013 - 02.2016

High School Diploma -

Boulder Creek High School

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Cheyanne Clancy