Cheyanne Collier
Quartzsite,AZ
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
15
15
years of professional experience
Work History
Manager
Cactus Curlers Beauty Salon
06.2020 - Current
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Scheduled employees to maintain adequate coverage during business hours.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Maintained general appointment calendar and set shift schedules.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Ensured compliance with health regulations through diligent inspection of salon facilities and adherence to safety guidelines.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Handled employee scheduling and coverage needs during business hours.
- Oversaw staff recruitment efforts to ensure a diverse team of talented professionals was assembled for the salon''s success.
- Achieved personal sales goals by upselling products to meet individual needs.
- Developed a strong referral program by encouraging satisfied clients to recommend the salon to their friends and family members.
- Collaborated with stylists to ensure high-quality services were provided consistently across all appointments.
- Boosted sales of beauty products by creating attractive displays and offering personalized recommendations based on client needs.
Hairstylist
Cactus Curlers Beauty Salon
02.2012 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Recorded notes for future reference about customer preferences and services delivered.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Determined appropriate hair treatments based on conditions and textures.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Mixed pigments and used proper techniques to achieve desired color.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
- Answered phone calls and emails to schedule client appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Maintained regular client list and successfully handled walk-in customers.
- Developed loyal following of clients by providing high-quality services.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Styled hair, makeup and nails for customers for special events and occasions.
Cashier
Burger King
12.2008 - 08.2010
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Assisted counter staff in packing ready orders and distributing to customers.
- Cleaned and organized condiment and beverage stations to maintain tidiness.
- Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.
- Demonstrated adaptability by quickly learning new menu items and promotions, effectively communicating relevant information to customers.
- Resolved customer complaints promptly, maintaining a positive dining experience for all patrons.
- Collected trash and empty trays from empty tables to maintain clean and tidy dining area.
- Prepared food orders accurately and efficiently, adhering to strict quality control standards.
- Operated and sanitized kitchen and food preparation equipment.
- Provided clear communication with kitchen staff regarding special requests or dietary restrictions, ensuring customer satisfaction with their meals.
- Provided customers with information on specials and discount deals.
Education
No Degree - Human Resources Management
Arizona Western College
Yuma, AZCosmetology License - Cosmetology
Empire Beauty School
Phoenix, AZ09.2012
High School Diploma -
The Scholars Academy
Quartzsite, AZ06.2010
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Customer Relationship Management (CRM)
- Schedule Preparation
- Customer Service
- Computer Skills
- Hiring and Training
- Customer Relationship Management
- Scheduling and Coordinating
- Professional and Courteous
Timeline
Manager
Cactus Curlers Beauty Salon
06.2020 - Current
Hairstylist
Cactus Curlers Beauty Salon
02.2012 - Current
Cashier
Burger King
12.2008 - 08.2010
No Degree - Human Resources Management
Arizona Western College
Cosmetology License - Cosmetology
Empire Beauty School
High School Diploma -
The Scholars Academy
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