Cheyanne Daniels
Forest,VA
Summary
Dedicated Human Resources Manager excelling in HR policies and procedures, payroll administration, and records management. Committed to implementing effective strategies that enhance employee engagement and operational efficiency.
Overview
10
10
years of professional experience
Work History
Human Resources Manager
Heas Energy Services
Lynchburg, VA
12.2022 - Current
- Developed and implemented employee onboarding programs to enhance new hire integration.
- Streamlined recruitment processes, improving candidate experience and reducing time-to-fill positions.
- Managed employee relations issues, fostering a positive workplace culture and resolving conflicts effectively.
- Led training initiatives, enhancing staff skills and promoting career development opportunities within the organization.
- Developed and integrated a new payroll system from Paycor to UKG
- Collaborated with management to design compensation packages aligned with industry standards and organizational goals.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
Front Desk Receptionist
Rustburg Veterinary Clinic
Rustburg, VA
01.2022 - 12.2022
- Managed multi-line phone system, directing calls to appropriate staff and ensuring prompt service.
- Scheduled appointments using clinic management software, optimizing daily operations for efficiency.
- Maintained organized records of patient information and billing details, ensuring accuracy in all documentation.
Administrative Assistant
Bug Busters
Farmville, VA
06.2019 - 12.2021
- Coordinated scheduling for meetings and appointments to optimize team productivity.
- Managed correspondence and communications, ensuring timely responses and information flow.
- Assisted in the preparation of reports and presentations, enhancing clarity and organization.
- Collaborated with cross-functional teams to enhance project coordination and communication efforts.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Customer Service Manager
Shentel
Rustburg, VA
09.2018 - 01.2019
- Led customer service team to enhance resolution rates and improve overall client satisfaction.
- Developed training programs to elevate staff performance and ensure consistency in service delivery.
- Implemented new customer feedback systems to identify areas for improvement and optimize service processes.
- Analyzed service metrics to drive operational efficiency and streamline support workflows across departments.
- Resolved escalated customer issues through effective problem-solving techniques, enhancing loyalty and retention rates.
Technical Manager
Southern Fire & Safety
Lynchburg, VA
04.2016 - 05.2017
- Managed implementation of new technological improvements resulting in increased efficiency.
- Delivered comprehensive technical training programs for staff members, enhancing overall team competency levels.
- Developed suggestions for technical process improvements to optimize resources.
- Developed technical strategies to align with business objectives, driving growth and innovation within the organization.
Education
PHR Certification - Human Resources Management
Liberty University
Lynchburg, VA06-2026
High School Diploma -
Rustburg High School
Rustburg, VA06-2012
Skills
- HR policies and procedures
- Employee relations
- Microsoft office and QuickBooks proficiency
- Records management
- Corrective action planning
- Recruitment and hiring
- Payroll administration
- Training and mentoring
Timeline
Human Resources Manager
Heas Energy Services
12.2022 - Current
Front Desk Receptionist
Rustburg Veterinary Clinic
01.2022 - 12.2022
Administrative Assistant
Bug Busters
06.2019 - 12.2021
Customer Service Manager
Shentel
09.2018 - 01.2019
Technical Manager
Southern Fire & Safety
04.2016 - 05.2017
PHR Certification - Human Resources Management
Liberty University
High School Diploma -
Rustburg High School